On-Site IT Support Specialist — Versailles, KY

LEDVANCE; Versailles (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

LEDVANCE in Versailles, KY, seeks an IT Local Technical Support Specialist (Generalist) to maintain and troubleshoot computer hardware and software at the Midwest Distribution Center. You will respond to user requests, install and update systems, and support printers and other devices.

The role requires a degree in computer science or IT, experience in technical support and customer service, strong communication skills, and relevant certifications.

Qualifications

• Degree in computer science, information technology or a related field.
• Experience in providing technical support and customer service.
• Knowledge of common operating systems, applications, and protocols.
• Ability to troubleshoot and solve technical problems in a timely and effective manner.
• Excellent communication and interpersonal skills.
• Certifications such as CompTIA, Microsoft, Cisco, VMware, Azure, Redhat, etc.

Responsibilities

• Responding to user requests and issues via ticket or in person.
• Installing, configuring, updating, and maintaining hardware and software components.
• Diagnosing and resolving technical problems with computer systems, printers, and other devices.
• Providing training and guidance to users on how to use various applications and systems.
• Documenting and reporting technical issues, solutions, and feedback.
• Collaborating with other IT staff, outsource partners and vendors to ensure optimal performance and security.
• Performing routine maintenance of systems and data.

Skills

Technical support

Customer service

Troubleshooting

Communication

Education

Degree in computer science or IT

Job description

LEDVANCE in Versailles, KY, seeks an IT Local Technical Support Specialist (Generalist) to maintain and troubleshoot computer hardware and software at the Midwest Distribution Center. You will respond to user requests, install and update systems, and support printers and other devices.

The role requires a degree in computer science or IT, experience in technical support and customer service, strong communication skills, and relevant certifications.