Onsite IT Technician II - Project & Support Lead

UPS; Louisville (KY); On-site; USD 70,000 - 160,000; Full time

Job summary

A leading logistics company is hiring a Technician II for the Technology Services Group in Louisville, Kentucky. This full-time position requires strong hardware and software knowledge, excellent communication skills, and the ability to troubleshoot technical issues. The successful candidate will provide training, manage customer relationships, and support deployments while ensuring compliance and safety. Experience with Microsoft OS, VPN, and technical certifications are preferred. Must be able to lift up to 70 pounds and have a valid driver's license.

Qualifications

• Must have a valid driver's license.
• Ability to travel overnight for up to 1 week.
• Experience with technical support preferred.

Responsibilities

• Provide technical training and development.
• Plan and monitor expenses to meet financial expectations.
• Establish professional relationships with customers.
• Utilize technology to track projects and support.

Skills

Hardware knowledge

Software knowledge

Communication skills

VPN expertise

Troubleshooting thermal printers

Education

Vocational or technical degree

Tools

Microsoft Operating Systems

Remote Desktop Apps

Active Directory

Job description

A leading logistics company is hiring a Technician II for the Technology Services Group in Louisville, Kentucky. This full-time position requires strong hardware and software knowledge, excellent communication skills, and the ability to troubleshoot technical issues. The successful candidate will provide training, manage customer relationships, and support deployments while ensuring compliance and safety. Experience with Microsoft OS, VPN, and technical certifications are preferred. Must be able to lift up to 70 pounds and have a valid driver's license.