On-Site IT Support Specialist – SF Contract

Supportwave; San Francisco (CA); On-site; USD 49,000 - 58,000; Full time

Job summary

Supportwave in San Francisco, CA is seeking an IT Support Specialist for an on-site, full-time contract. The role involves frontline technical assistance, basic hardware and network troubleshooting, and configuring end-user systems.

The position requires strong English communication, experience with ticketing systems, and the ability to support a hybrid office environment with minimal downtime.

Qualifications

• IT Support experience required in a professional environment.
• Hardware troubleshooting and desktop/laptop maintenance skills.
• Network troubleshooting to resolve connectivity issues.
• IT systems installation and configuration for end users.
• Experience with ticketing systems for issue tracking.

Responsibilities

• Handle incoming IT support requests via ticketing systems and resolve basic issues.
• Troubleshoot hardware on desktops, laptops, and peripherals.
• Identify and resolve network connectivity problems.
• Install and configure IT systems for end users.
• Support daily operations in a hybrid office setting to minimize downtime.

Skills

IT Support

Hardware Troubleshooting

Network Troubleshooting

IT Systems Installation

Ticketing Systems

Tools

Conference Room AV

Mobile Device Management (MDM)

Job description

Supportwave in San Francisco, CA is seeking an IT Support Specialist for an on-site, full-time contract. The role involves frontline technical assistance, basic hardware and network troubleshooting, and configuring end-user systems.

The position requires strong English communication, experience with ticketing systems, and the ability to support a hybrid office environment with minimal downtime.