IT Support Specialist - San Francisco - On-site role - Ongoing contract

Supportwave; San Francisco (CA); On-site; USD 49,000 - 58,000; Full time

Job summary

Supportwave in San Francisco, CA is seeking an IT Support Specialist for an on-site, full-time contract. The role involves frontline technical assistance, basic hardware and network troubleshooting, and configuring end-user systems.

The position requires strong English communication, experience with ticketing systems, and the ability to support a hybrid office environment with minimal downtime.

Qualifications

• IT Support experience required in a professional environment.
• Hardware troubleshooting and desktop/laptop maintenance skills.
• Network troubleshooting to resolve connectivity issues.
• IT systems installation and configuration for end users.
• Experience with ticketing systems for issue tracking.

Responsibilities

• Handle incoming IT support requests via ticketing systems and resolve basic issues.
• Troubleshoot hardware on desktops, laptops, and peripherals.
• Identify and resolve network connectivity problems.
• Install and configure IT systems for end users.
• Support daily operations in a hybrid office setting to minimize downtime.

Skills

IT Support

Hardware Troubleshooting

Network Troubleshooting

IT Systems Installation

Ticketing Systems

Tools

Conference Room AV

Mobile Device Management (MDM)

Job description

IT Support Specialist - San Francisco - On-site role - Ongoing contract San Francisco, United States Full Time ASAP Start Date 22 Sep 2027 End Date $4,800 Monthly

About This Job

This is a full-time on-site contract role for an IT Support Specialist based in San Francisco. The position involves providing frontline technical assistance and requires proficiency in English.

Key Responsibilities

• Handle incoming IT support requests via ticketing systems and provide timely resolutions for basic technical issues
• Perform hardware troubleshooting and maintenance on desktops, laptops, and peripherals
• Conduct network troubleshooting to resolve connectivity and performance problems
• Carry out IT systems installation, configuration, and setup for end users
• Support daily operations in a hybrid office setting while ensuring minimal downtime for staff

Must Have Experience

• IT Support
• Hardware Troubleshooting
• Network Troubleshooting
• IT Systems Installation
• Ticketing Systems

Nice to Have Skills

• Conference Room AV
• Mobile Device Management (MDM)

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Text Here

Shift is from 00:00 to 09:00 Asia/Hong_Kongtime.

Skills

• IT Support Required
• Hardware Troubleshooting Required
• Network Troubleshooting Required
• IT Systems Installation Required
• Ticketing Systems Required
• Conference Room AV Optional
• Mobile Device Management (MDM) Optional
• 2026 © Supportwave

• About
• Support

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