On-Site IT Support Specialist - Manufacturing & AV

Impact Business Group; Battle Creek (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Impact Business Group seeks a motivated Help Desk Support Specialist to provide on-site IT support at our Battle Creek manufacturing facility. You will troubleshoot hardware, software, printers, and mobile devices while ensuring minimal downtime and strong service delivery.

The role involves onboarding/offboarding, asset management, and collaboration with IT teams and vendors to resolve issues quickly in a fast-paced environment. Excellent communication and customer service skills are essential.

Qualifications

• 2–5 years of experience in IT help desk, desktop support, or similar role.
• Hands-on experience with Windows operating systems and Microsoft Office applications.
• Strong troubleshooting skills for hardware, software, printers, mobile devices and network connectivity.
• Ability to manage multiple requests while maintaining high customer service levels.
• Excellent communication, organizational and problem‑solving skills.
• Ability to work independently and with IT teams in a manufacturing environment.
• Comfortable providing hands-on, on-site support in a manufacturing setting.

Responsibilities

• Serve as the primary point of contact for IT support and service requests.
• Respond to help desk tickets, calls, emails, and walk-up requests promptly.
• Diagnose and troubleshoot hardware, software, network, printers and peripherals.
• Install, configure, maintain and troubleshoot desktops, laptops, monitors, printers, scanners and mobile devices.
• Support onboarding and offboarding, including account provisioning and equipment recovery.
• Perform routine hardware replacements, software updates and preventive maintenance.
• Maintain accurate inventory records of IT equipment and assets.
• Document issues, steps taken and resolutions in the ticketing system.
• Collaborate with IT teams and third‑party vendors on complex issues.
• Provide technical assistance for conference room systems and audiovisual equipment.

Skills

Troubleshooting

On-site support

Customer service

Windows support

Printer & mobile devices

Education

Associate degree in Information Technology or Computer Science

Tools

Active Directory

Microsoft 365

IT ticketing system

Network troubleshooting

Job description

Impact Business Group seeks a motivated Help Desk Support Specialist to provide on-site IT support at our Battle Creek manufacturing facility. You will troubleshoot hardware, software, printers, and mobile devices while ensuring minimal downtime and strong service delivery.

The role involves onboarding/offboarding, asset management, and collaboration with IT teams and vendors to resolve issues quickly in a fast-paced environment. Excellent communication and customer service skills are essential.