IT Infrastructure & Desktop Support Specialist II

FHLB Des Moines; Northern (KY); Hybrid; USD 40,000 - 61,000; Full time

Job summary

Sysco is seeking a Specialist II for Business Technology Support to deliver end-user IT infrastructure assistance across desktops, laptops, mobile devices, printers, and network equipment. You will participate in OS imaging, software licensing compliance, and on-site escalation handling, while training junior staff and ensuring ticketing workflows are followed.

You will work with local management on proactive refresh cycles, patch and antivirus compliance, and incident resolution, including

Qualifications

• High School Diploma and at least 5 years in end-user tech support.
• Strong communication and problem-solving skills.
• Proficient with Windows, Microsoft Office, and evaluating hardware peripherals.

Responsibilities

• Prioritize and manage support tickets using the enterprise system.
• Image workstations and coordinate hardware repairs.
• Provide on-site and remote support to end users.
• Train junior staff and share knowledge with IT teams.

Skills

Customer service

Communication

Troubleshooting

Windows OS

Office Suite

Remote support

Education

High School Diploma

Tools

Order Entry applications

Remote support tools

Job description

Sysco is seeking a Specialist II for Business Technology Support to deliver end-user IT infrastructure assistance across desktops, laptops, mobile devices, printers, and network equipment. You will participate in OS imaging, software licensing compliance, and on-site escalation handling, while training junior staff and ensuring ticketing workflows are followed.

You will work with local management on proactive refresh cycles, patch and antivirus compliance, and incident resolution, including