On-Site IT Support Specialist II

Otter Tail Power Co.; Fergus Falls (MN); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Competitive wage and benefits package

Base compensation range $54,000–$72,0

Employee Stock Ownership options

Retirement Savings Fund with employer

Health, disability and life insurance

Training and development opportunities

Leadership development programs

SupportLinc mental health resources

Job summary

Otter Tail Power Company in Fergus Falls, MN seeks a Help Desk Specialist II who is passionate about technology, problem-solving, and helping others succeed. This on-site role deploys, maintains, and supports essential components of the company’s IT infrastructure across desktops, mobile devices, and peripherals.

You will analyze and resolve issues, maintain system security, manage tickets, and contribute to self-service solutions while collaborating with the End User Support team and reporting

Qualifications

• Bachelor’s or associate degree with an emphasis in Information Technology.
• Effective interpersonal and communication skills with the ability to provide clear, professional support to internal customers.
• Strong organizational, analytical, diagnostic, and time-management skills.
• Two years of experience deploying and supporting computer systems is preferred.
• The ability to travel to other company locations and work outside normal business hours when needed.

Responsibilities

• Evaluate, configure, deploy and support desktop and mobile hardware and software.
• Analyze and resolve hardware, software, connectivity, and performance issues on workstations and devices.
• Provide responsive technical support to employees and act as a primary contact for technology issues.
• Create and manage support tickets and deliver timely resolutions within SLAs.
• Create self-service solutions to help employees resolve common issues.
• Maintain OS templates for desktop hardware and perform hardware/software upgrades.
• Apply patches and security updates to reduce cybersecurity risks.
• Monitor endpoint vulnerabilities and perform patching on company devices.
• Configure security controls including antivirus, VPN, firewalls and backups.
• Maintain documentation on system design, configurations and processes.
• Administer software licensing and asset records.
• Manage vendor relationships and related service agreements.
• Travel to other locations for on-site support and escalations.
• Provide coverage for lower-level help desk staff when needed.
• Stay current with technology trends and participate in team meetings.
• Work outside normal hours to complete upgrades or resolve critical issues.

Skills

Interpersonal communication

Organizational skills

Analytical skills

Time management

Education

Bachelor’s or associate degree in IT

Job description

Otter Tail Power Company in Fergus Falls, MN seeks a Help Desk Specialist II who is passionate about technology, problem-solving, and helping others succeed. This on-site role deploys, maintains, and supports essential components of the company’s IT infrastructure across desktops, mobile devices, and peripherals.

You will analyze and resolve issues, maintain system security, manage tickets, and contribute to self-service solutions while collaborating with the End User Support team and reporting