Field IT Support Specialist II – End-User Computing

TekWissen ®; Twin Falls (ID); On-site; USD 44,000 - 47,000; Full time

Job summary

TekWissen® Group is seeking an End-user Computing Specialist II for on-site work in Twin Falls, ID. The role focuses on handling end-user computing issues, including desktop, network, and telecom support, with a requirement to travel to various Magic Valley sites.

The position is temporary (12 months) and onsite, with a pay rate of $32.6 per hour. Candidates should have at least 3 years of relevant experience and customer-service orientated approach.

Qualifications

• Minimum of 3 years of end-user computing experience.
• Strong customer service and communication skills.
• Willingness to travel within Magic Valley sites.

Responsibilities

• Provide second-level resolution for end-user IT issues via remote or on-site.
• Perform restorative and maintenance actions on hardware and software.
• Collaborate with Tier 2 teams (Engineering, System Admin, Infrastructure) for services.
• Maintain accurate issue tracking data.
• Travel to Wood River sites; work in healthcare environments; potential patient contact.

Job description

TekWissen® Group is seeking an End-user Computing Specialist II for on-site work in Twin Falls, ID. The role focuses on handling end-user computing issues, including desktop, network, and telecom support, with a requirement to travel to various Magic Valley sites.

The position is temporary (12 months) and onsite, with a pay rate of $32.6 per hour. Candidates should have at least 3 years of relevant experience and customer-service orientated approach.