IT Help Desk Specialist II – Remote-Ready Tech Support

Trafera-LLC; Arden Hills (MN); On-site; USD 34,000 - 39,000; Full time

Job summary

Trafera-LLC is seeking an IT Help Desk Specialist II to provide technical support for internal employees in Arden Hills, MN. The role handles hardware, software, and end-user issues, managing tickets end-to-end and ensuring reliable IT operations.

Expect collaboration with IT staff, documentation duties, and ongoing on-site service during standard business hours. The ideal candidate has 3+ years in technical support, a customer-focused mindset, strong communication, and the ability to multitask

Qualifications

• High school diploma or equivalent certification such as GED or HiSET
• 3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services experience
• Certification of A+ and/or Network+ preferred
• Demonstrated ability to deliver professional, responsive, and customer-focused support
• Demonstrated analytical and problem-solving skills
• Effective written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to internal stakeholders
• Creative and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence
• Self-directed and punctual work style, able to work within a fast-paced team environment
• Ability to manage multiple projects and/or tasks, prioritize to meet deadlines, and deliver results

Responsibilities

• Support the execution of Trafera’s IT strategy and operational objectives
• Perform weekly system checks to ensure automated operations are functioning reliably
• Assist in maintaining technical support inventory in our asset management system
• Partner with System Administrator on internal IT infrastructure setup and maintenance
• Create and maintain technical documentation, procedures, and support resources
• Support accuracy, integrity, and system reliability across technical platforms
• Respond promptly to technical support requests and service tickets
• Own assigned tickets end to end against response and resolution targets, keeping requesters informed
• Partner with internal customers, both in-person and remotely, to resolve ticket submissions and technical questions
• Help setup and configure hardware for employees and for IT services
• Execute employee onboarding and offboarding activities including account provisioning and deprovisioning, device build and return
• Remediate endpoint patch and update compliance findings
• Mentor and cross-train peers; share resolution knowledge across the team
• Maintain positive, solutions-focused mentality

Skills

Customer-focused support

Analytical problem-solving

Communication skills

Multi-tasking

Self-directed work style

Education

High school diploma or equivalent

A+/Network+ certification preferred

Tools

Freshservice

Windows 11

Cloud platforms

Job description

Trafera-LLC is seeking an IT Help Desk Specialist II to provide technical support for internal employees in Arden Hills, MN. The role handles hardware, software, and end-user issues, managing tickets end-to-end and ensuring reliable IT operations.

Expect collaboration with IT staff, documentation duties, and ongoing on-site service during standard business hours. The ideal candidate has 3+ years in technical support, a customer-focused mindset, strong communication, and the ability to multitask