On-Site End-User Support Specialist II

Otter Tail Power Company; Fergus Falls (MN); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Incentive plans

Employee Stock Ownership options

Retirement Savings Fund with employer

Health, disability and life insurance

Training and development opportunities

Leadership development programs

Mental health support

Job summary

Otter Tail Power Company is seeking a Help Desk Specialist II in Fergus Falls, MN, to deploy, maintain, and support IT infrastructure across desktops, mobile devices, and peripherals. You will resolve hardware, software, and connectivity issues, provide end-user support, and manage tickets to meet service levels.

You will also help implement security updates, maintain documentation, and travel to other company locations as needed, including after-hours work when required.

Qualifications

• Bachelor’s or associate degree with an emphasis in Information Technology.
• Effective interpersonal and communication skills for internal customers.
• Strong organizational, analytical, diagnostic and time-management skills.
• Ability to evaluate complex technology problems and follow through to resolution.
• Ability to work independently and as part of a project team.
• Two years of experience deploying and supporting computer systems preferred.
• Willingness to travel to other company locations and work outside hours when needed.

Responsibilities

• Evaluate and deploy desktop and mobile devices, operating systems, and related peripherals.
• Analyze and resolve complex hardware, software, and connectivity issues affecting workstations.
• Provide responsive technical support and act as primary contact for technology issues.
• Create and close support tickets within service-level expectations.
• Develop self-service solutions to help employees resolve issues efficiently.
• Maintain OS templates, perform hardware/software upgrades, and apply security updates.
• Monitor endpoint vulnerabilities and patch accordingly.
• Configure security controls and maintain documentation for systems and compliance.
• Administer software licensing and asset records throughout lifecycle.
• Travel to other locations as needed and provide coverage for Help Desk I.
• Stay current on technology trends and participate in meetings.
• Work outside normal hours for upgrades and critical issues.

Skills

Interpersonal skills

Communication

Organizational skills

Analytical

Time management

Independent worker

Team collaboration

Travel willingness

Education

Bachelor’s or Associate degree in Information Technology

Job description

Otter Tail Power Company is seeking a Help Desk Specialist II in Fergus Falls, MN, to deploy, maintain, and support IT infrastructure across desktops, mobile devices, and peripherals. You will resolve hardware, software, and connectivity issues, provide end-user support, and manage tickets to meet service levels.

You will also help implement security updates, maintain documentation, and travel to other company locations as needed, including after-hours work when required.