Customer Care & Operations Coordinator

Otter Tail Power Company; Fergus Falls (MN); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Competitive wage and benefits

Incentive plans

Employee Stock Ownership options

Retirement Savings Fund with employer

Health, disability and life insurance

Training and development opportunities

Career development programs

Mental health support and paid leave

Job summary

Otter Tail Power Company in Fergus Falls, MN seeks a Customer Care Business Support Specialist I to provide essential administrative and reporting support across Customer Care and related areas.

You will coordinate day-to-day activities, maintain accurate information, support customer programs, and contribute to cross-functional projects. Ideal for organized, detail-oriented, and adaptable individuals balancing multiple priorities.

Qualifications

• Two-year degree or equivalent experience.
• Proficiency with MS Office suite (Teams, Word, Excel, PowerPoint).
• Experience with Smartsheet, Cayenta, CIS or similar systems.
• Strong organizational, prioritization and project coordination skills.
• Excellent written and verbal communication.

Responsibilities

• Provide administrative and operational support to Customer Care and related areas.
• Coordinate meetings, schedules, communications, documentation, and related logistics.
• Assist with customer programs, including application processing, account reviews, documentation, and record retention.
• Prepare and maintain reports, dashboards, metrics, regulatory filings, and other business information.
• Collect, review, organize, and verify data to support accurate reporting.
• Assist with customer rebates, tax exemptions, franchise agreements, invoices, purchasing, expense reports, and P-card activities.
• Provide administrative assistance for state regulatory commission reports and filings.
• Support event logistics for tradeshows, workshops, display booths, and memberships.
• Maintain internal communications and web content, subject to appropriate review and approval.
• Administer and maintain assigned Smartsheet workspaces, reports, and business processes.
• Assist with system access requests and documentation.
• Provide backup support for other administrative assignments and the General Office switchboard as needed.
• Participate in departmental projects, process improvements, and cross-functional initiatives.

Skills

Two-year degree

MS Office

Smartsheet

Cayenta

CIS

Organizational skills

Multitasking

Communication

Attention to detail

Confidentiality

Adaptability

Policy compliance

Education

Two-year business degree

Tools

Smartsheet

Cayenta

CIS

Job description

Otter Tail Power Company in Fergus Falls, MN seeks a Customer Care Business Support Specialist I to provide essential administrative and reporting support across Customer Care and related areas.

You will coordinate day-to-day activities, maintain accurate information, support customer programs, and contribute to cross-functional projects. Ideal for organized, detail-oriented, and adaptable individuals balancing multiple priorities.