On-Site IT Support Specialist — Help Desk for 500 Users

Marlene Meyerson JCC Manhattan

New York (NY)

On-site

USD 44,000 - 48,000

Full time

13 days ago

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Benefits offered by this job

Free fitness membership for pool and健康

Discounts on JCC programs

Professional development opportunities

Leadership skill investment

Job summary

The Marlene Meyerson JCC Manhattan is seeking a Help Desk Support Specialist to provide on-site and remote IT support for desktops, laptops, and printers on the Upper West Side. You will install and troubleshoot Windows and Mac hardware/software, maintain licenses, and administer Google Workspace, contributing to reliable IT services for 500 end users.

The role includes onboarding/offboarding support, patching, and coordinating with the Network Administrator.

Qualifications

Minimum of five years of IT support experience.
Experience with Active Directory, LAN/WAN, VPN, DHCP, DNS, and TCP/IP.
Strong customer service orientation and teamwork.

Responsibilities

Provide on-site and remote end-user support for desktops, laptops, and printers.
Install, configure, diagnose, repair, and upgrade Windows PC and Mac hardware/software.
Troubleshoot network connectivity and printer issues.
Document requests and resolutions in the ticketing system.
Prepare equipment and access for new hires.
Support onboarding/offboarding; patching and maintenance.
Manage hardware/software license inventory and Google Workspace accounts.
Assist with voice/data cabling expansion; support phone systems.
Collaborate with Network Systems Administrator for reliability.