On-Site IT Support Specialist: Hardware & End-User Tech

Cardinal Health; Wabasha (MN); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

Paid parental leave

Job summary

Cardinal Health is seeking an IT Client Support professional to provide Tier 1-3 end-user assistance across software, hardware and meeting technology from our Hudson, WI Pharma Distribution Center, including travel to Wabasha, MN. Role emphasizes customer service and cross-functional collaboration.

The position covers on-site client/warehouse support, problem resolution, and backups for after-hours coverage; travel up to 25% to other facilities is required.

Qualifications

• Two-year degree or equivalent work experience, preferred.
• 4+ years’ experience in related field, preferred.
• Experience supporting multi-platform environments including Windows 10, Windows 11, Citrix Environment, Microsoft W365, AWS desktops, Android, SOTI, preferred.
• Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting, preferred.
• Working knowledge of hardware, hardware build, configuration, compatibility, upgrades, diagnostics and troubleshooting, and desktop-based security methodologies, preferred.
• Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, and IWD/RF scanners, preferred.
• Understanding of basic network topology, Ethernet, Wireless and TCP/IP protocol, preferred.
• Proactive, innovative, and creative in meeting customer and enterprise needs, preferred.
• Strong analytical, problem solving, organizational, and planning skills, preferred.
• Understanding of project management theory and team dynamics, preferred.
• Can work well both independently and as a member of a high-performing team, preferred.
• Excellent verbal and written communication skills, preferred.
• Experience supporting manufacturing or automation environment, preferred.
• Experience in a warehouse environment, preferred.
• Ability and willingness to travel up to 25% to other facilities, as needed.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Diagnose and resolve unique problems with hardware, software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot, inventory and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Installs/removes/configures hardware and software.
• Address user tickets within documented service levels
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional
• Ability to work independently or via a team collaboration process.
• Experience providing support via in-person, phone, or remote methods.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritize and manage several open issues at one time
• Properly elevate unresolved issues to appropriate internal teams
• This individual will have a primary support role. This includes after-hours and weekend support as needed.
• Periodic travel to support business initiatives is required.

Skills

Verbal and written communication

Customer service orientation

Team collaboration

Problem solving

Education

Two-year degree or equivalent work experience

Tools

Windows 10/11

Citrix Environment

Microsoft 365 (W365)

AWS desktops

Android

SOTI

Job description

Cardinal Health is seeking an IT Client Support professional to provide Tier 1-3 end-user assistance across software, hardware and meeting technology from our Hudson, WI Pharma Distribution Center, including travel to Wabasha, MN. Role emphasizes customer service and cross-functional collaboration.

The position covers on-site client/warehouse support, problem resolution, and backups for after-hours coverage; travel up to 25% to other facilities is required.