Technical Support Specialist – NAVFAC Marianas (Guam)

E Logic; Maina (GU); On-site; USD 65,000 - 90,000; Full time

Job summary

NAVFAC Marianas in Guam seeks a Technical Support Specialist to deliver IT helpdesk and on-site support for the CIO3 Office. The contractor role requires active DoD T3 clearance or interim eligibility and adherence to security regulations.

The position is on-site with no remote telework and involves working under the Prime Contractor for HR matters. Responsibilities include ticketing, device management, asset lifecycle, and documentation.

Qualifications

• 3+ years in IT Helpdesk/technical support or asset management preferred
• U.S. Citizenship required
• Active Tier 3 (T3) security clearance or ability to obtain interim T3 before onboarding
• CPD: 20 hours annually or required for renewal
• Experience with Mobile Device Management and enterprise ticketing systems
• Proficient with Word, Excel, PowerPoint, Outlook, Teams

Responsibilities

• Provide helpdesk support via email, phone, and Teams; triage and resolve tickets in Enterprise system
• Log, categorize, and prioritize requests; route unresolved tickets
• Diagnose and resolve hardware, software, and network issues; install and configure systems
• Provide on-site technical assistance to end-users
• Assist Telecommunications Coordinator Officer (TCO) with coordination and tracking
• Serve as IT liaison between end-users and CIO3 IT Office; gather requirements
• Provide MDM support including provisioning, configuration, security enforcement
• Manage IT asset lifecycle from procurement to disposal; maintain records
• Create and maintain SOPs and user communications about outages and updates
• Provide administrative support to CIO3 IT Office
• Perform other IT-related duties as assigned

Skills

IT Helpdesk

Technical support

Asset management

Mobile Device Management

Ticketing systems

MS Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Location:Naval Facilities Engineering Systems Command (NAVFAC) Marianas, Guam (On-site)

Clearance:Active Tier 3 (T3) security clearance or ability to obtain interim T3 prior to onboarding; U.S. Citizenship required

Job Type:Full-time

Contract Type:Government Contract (Base Year: 30 September 2026 - 29 September 2027)

Position Overview

Seeking a customer-focused Technical Support Specialist to provide IT technical and administrative support to the NAVFAC CIO3 Office within the Marianas Area of Responsibility (AOR). This role ensures continuous and efficient operation of enterprise IT systems, hardware, software, and helpdesk services.

This is a non-personal services contract position. The contractor employee reports directly to the Prime Contractor for HR, disciplinary, and administrative matters, while receiving work direction from the NAVFAC CIO3 Office and the Contracting Officer's Representative (COR).

This is an in-person, on-site position. Remote telework is not allowed.

Key Responsibilities

• Provide helpdesk services via email, telephone, and Microsoft Teams; monitor, triage, and resolve tickets in the Enterprise ticket tracking system
• Serve as initial point of contact for technical assistance; log, categorize, and prioritize requests; perform basic troubleshooting and route unresolved tickets
• Diagnose and resolve complex hardware, software, and network connectivity issues; install, configure, and upgrade systems, software, and peripherals
• Provide on-site technical assistance to end-users
• Support the command's Telephone Coordinating Officer (TCO) with telecommunications coordination, management, and tracking
• Act as ITR and technical liaison between end-users and the CIO3 IT Office; gather requirements and coordinate equipment deployments
• Provide Mobile Device Management (MDM) support, including provisioning, configuration, security enforcement, and troubleshooting
• Manage IT asset lifecycle from procurement through disposal via DRMO; maintain accurate records and logs
• Create and maintain technical documentation (SOPs, user guides) and draft user communications regarding outages and updates
• Provide clerical and administrative assistance to the CIO3 IT Office
• Perform other IT-related duties as assigned

Required Qualifications

• Education: High School Diploma or equivalent
• Experience: Minimum three (3) years of IT Helpdesk, technical support, or asset management experience desired; less acceptable with relevant experience and certifications
• Citizenship: U.S. Citizenship required
• Security Clearance: Active Tier 3 (T3) or ability to obtain interim T3 prior to onboarding
• Certifications: Must possess and maintain at least one (1) prior to onboarding: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC)
• CPD: Minimum 20 hours annually of Continuous Professional Development, or the minimum required to maintain certification, whichever is greater
• MDM & Ticketing: Demonstrated experience with Mobile Device Management and enterprise ticketing systems
• Language: Fluent in written and verbal English
• Microsoft Office: Proficient in Word, Excel, PowerPoint, Outlook, Teams
• Physical: Capable of long periods of standing, walking, bending, crouching, stooping, reaching, climbing ladders, and lifting/moving IT equipment up to 25 lbs

Work Role Information (DoDM 8140.03):WRC 411 - Technical Support Specialist - Intermediate Proficiency Level

Additional Requirements

• Must obtain legal entry authorization to Naval Base Guam prior to commencing work
• Must be issued a Common Access Card (CAC)
• Must comply with all DoD security regulations and safeguard Controlled Unclassified Information (CUI)
• Must pass background checks and base access control registration

Schedule & Work Conditions

• Hours: Up to 40 hours per week, Monday-Friday, normal business hours, excluding Federal holidays
• Overtime: Not authorized
• Telework: Not allowed; situational/emergency telework may be approved case-by-case by the COR
• Travel: Not authorized or reimbursed
• Place of Performance: NAVFAC Marianas, Guam (Building 205, Nimitz Hill; Building 3179, Naval Base Guam; occasionally other NAVFAC sites on Naval Base Guam, Camp Blaz, and Andersen AFB)

Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.