On-Site IT Support Specialist, Guam – CIO3 Office

E Logic; Maina (GU); On-site; USD 65,000 - 90,000; Full time

Job summary

NAVFAC Marianas in Guam seeks a Technical Support Specialist to deliver IT helpdesk and on-site support for the CIO3 Office. The contractor role requires active DoD T3 clearance or interim eligibility and adherence to security regulations.

The position is on-site with no remote telework and involves working under the Prime Contractor for HR matters. Responsibilities include ticketing, device management, asset lifecycle, and documentation.

Qualifications

• 3+ years in IT Helpdesk/technical support or asset management preferred
• U.S. Citizenship required
• Active Tier 3 (T3) security clearance or ability to obtain interim T3 before onboarding
• CPD: 20 hours annually or required for renewal
• Experience with Mobile Device Management and enterprise ticketing systems
• Proficient with Word, Excel, PowerPoint, Outlook, Teams

Responsibilities

• Provide helpdesk support via email, phone, and Teams; triage and resolve tickets in Enterprise system
• Log, categorize, and prioritize requests; route unresolved tickets
• Diagnose and resolve hardware, software, and network issues; install and configure systems
• Provide on-site technical assistance to end-users
• Assist Telecommunications Coordinator Officer (TCO) with coordination and tracking
• Serve as IT liaison between end-users and CIO3 IT Office; gather requirements
• Provide MDM support including provisioning, configuration, security enforcement
• Manage IT asset lifecycle from procurement to disposal; maintain records
• Create and maintain SOPs and user communications about outages and updates
• Provide administrative support to CIO3 IT Office
• Perform other IT-related duties as assigned

Skills

IT Helpdesk

Technical support

Asset management

Mobile Device Management

Ticketing systems

MS Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

NAVFAC Marianas in Guam seeks a Technical Support Specialist to deliver IT helpdesk and on-site support for the CIO3 Office. The contractor role requires active DoD T3 clearance or interim eligibility and adherence to security regulations.

The position is on-site with no remote telework and involves working under the Prime Contractor for HR matters. Responsibilities include ticketing, device management, asset lifecycle, and documentation.