On-Site IT Support Specialist – Granville, OH

ComResource, Inc.

Granville Township (OH)

On-site

USD 42,000 - 62,000

Full time

14 hours ago

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Job summary

ComResource, Inc. is seeking an IT Support Specialist to provide high-quality technical support for internal customers in an on-site role at Granville, OH. This position requires 100% on-site availability and full-time commitment.

Reporting to the Help Desk Manager, you will resolve complex issues, support PCs and mobile devices, manage software installations, and administer user accounts in Entra ID and Exchange Online while ensuring security compliance.

Qualifications

Bachelor's degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams.
2 years of Information Technology related experience.
Experience with PCs, mobile phones, iPads, and software support.
Experience supporting remote field personnel.
Experience with desktop support running Windows 11 or newer and Microsoft Office.
Experience with incident management tools.
Experience installing, configuring, and supporting software applications.
Experience researching technical issues and finding best fit resolutions.
Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems.
Understanding of basic security principles, procedures, and policies.
Demonstrated ability to communicate effectively with peers and all levels of management.
Strong leadership skills.
Strong interpersonal, written, and oral communication skills.
Ability to present ideas in a user-friendly language.
Comfortable working with all levels of the organization.
Strong organizational skills and demonstrated ability to be detail oriented.
Must be willing to travel to remote sites

Responsibilities

Resolve escalated technical issues from the service desk, ensuring timely resolution and customer satisfaction.
Provide advanced troubleshooting and support for PCs, mobile phones, iPads, and peripheral hardware.
Support remote field personnel via remote desktop tools and phone communication to ensure operational continuity.
Manage and execute complex software installations, configurations, and updates across the organization.
Administer user accounts, groups, and permissions within Microsoft Entra ID and Exchange Online.
Assist the Help Desk Manager in creating and maintaining technical documentation, SOPs, and knowledge base articles.
Perform hands‑on hardware deployment, reclamation, and disposal (end of life) for end‑user computing (EUC) equipment.
Collaborate with HR and business units to execute the technical requirements of the employee onboarding and off-boarding process.
Identify recurring technical trends and perform root cause analysis to suggest permanent fixes rather than temporary workarounds.
Assist in the implementation of new technology solutions and EUC projects as directed by IT leadership.
Provide guidance, coaching, and informal mentorship to external Tier I Support Services.
Ensure compliance with company security policies and assist with physical and virtual security management.
Assist with software license tracking and compliance enforcement.
Support disaster recovery efforts and emergency management tasks as needed.