On-Site IT Support Specialist: End-User Tech Champion

Wells; Hillsboro (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with profit sharing

Wellness incentives

Paid holidays

PTO

HSA options

Job summary

Wells in Hillsboro, TX is seeking an IT Support Specialist to provide technical support and maintenance for end-user computing systems, enabling productive use of technology across the organization.

You'll troubleshoot hardware and software, support ERP, CAD, and productivity tools, manage devices across WAN locations, and support security and system upgrades. This on-site role offers a 50,000–65,000 USD salary based on experience and a comprehensive benefits package.

Qualifications

• Associate degree or technical degree preferred.
• 2+ years of relevant IT experience with a degree, or 4+ years of related experience.
• Industry certifications in desktop or IT support preferred.
• Experience with Microsoft 365, OneDrive, and Teams.
• Proficiency in Windows client configuration, deployment, and maintenance.
• Experience with application deployment and patch management.
• Valid driver’s license and ability to travel as needed.

Responsibilities

• Provide technical support to end-users, resolving hardware, software, and connectivity issues.
• Install, configure, and maintain software applications, including ERP, CAD, and productivity tools.
• Manage and support client systems across multiple locations within a WAN environment.
• Monitor and maintain system security, responding to incidents and protecting sensitive data.
• Execute system upgrades, patches, and enhancements aligned with business needs.
• Track and manage IT assets, ensuring accurate inventory and lifecycle management.
• Create and maintain system documentation, configurations, and standard procedures.
• Collaborate with cross-functional teams to improve computing infrastructure and performance.
• Support deployment of applications, updates, and system configurations.
• Troubleshoot and support devices including desktops, laptops, printers, and mobile devices.
• Identify recurring technical issues and implement long-term solutions.
• Assist with continuous improvement initiatives to enhance user experience and system reliability.

Skills

End-user support

Troubleshooting

IT security basics

Windows OS

O365/Teams experience

Education

Associate degree or technical degree preferred

4+ years of related IT experience

Tools

Microsoft O365

OneDrive

Teams

Windows deployment

Patch management

Job description

Wells in Hillsboro, TX is seeking an IT Support Specialist to provide technical support and maintenance for end-user computing systems, enabling productive use of technology across the organization.

You'll troubleshoot hardware and software, support ERP, CAD, and productivity tools, manage devices across WAN locations, and support security and system upgrades. This on-site role offers a 50,000–65,000 USD salary based on experience and a comprehensive benefits package.