IT SUPPORT SPECIALIST

Wells; Hillsboro (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with profit sharing

Wellness incentives

Paid holidays

PTO

HSA options

Job summary

Wells in Hillsboro, TX is seeking an IT Support Specialist to provide technical support and maintenance for end-user computing systems, enabling productive use of technology across the organization.

You'll troubleshoot hardware and software, support ERP, CAD, and productivity tools, manage devices across WAN locations, and support security and system upgrades. This on-site role offers a 50,000–65,000 USD salary based on experience and a comprehensive benefits package.

Qualifications

• Associate degree or technical degree preferred.
• 2+ years of relevant IT experience with a degree, or 4+ years of related experience.
• Industry certifications in desktop or IT support preferred.
• Experience with Microsoft 365, OneDrive, and Teams.
• Proficiency in Windows client configuration, deployment, and maintenance.
• Experience with application deployment and patch management.
• Valid driver’s license and ability to travel as needed.

Responsibilities

• Provide technical support to end-users, resolving hardware, software, and connectivity issues.
• Install, configure, and maintain software applications, including ERP, CAD, and productivity tools.
• Manage and support client systems across multiple locations within a WAN environment.
• Monitor and maintain system security, responding to incidents and protecting sensitive data.
• Execute system upgrades, patches, and enhancements aligned with business needs.
• Track and manage IT assets, ensuring accurate inventory and lifecycle management.
• Create and maintain system documentation, configurations, and standard procedures.
• Collaborate with cross-functional teams to improve computing infrastructure and performance.
• Support deployment of applications, updates, and system configurations.
• Troubleshoot and support devices including desktops, laptops, printers, and mobile devices.
• Identify recurring technical issues and implement long-term solutions.
• Assist with continuous improvement initiatives to enhance user experience and system reliability.

Skills

End-user support

Troubleshooting

IT security basics

Windows OS

O365/Teams experience

Education

Associate degree or technical degree preferred

4+ years of related IT experience

Tools

Microsoft O365

OneDrive

Teams

Windows deployment

Patch management

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

The IT Support Specialist provides technical support and maintenance for end-user computing systems, ensuring reliable and efficient day-to-day operations. This role focuses on troubleshooting issues, supporting software and hardware, and maintaining secure and optimized IT environments. The position plays a key role in enabling employees to effectively use technology across the organization.

Salary range $50,000-$65,000/Salary. Based on experience.

Location: On-site in Hillsboro, TX

SAFETY IS OUR HIGHEST PRIORITY.

Safety is our highest priority. We believe a safe workplace is built on mutual respect, care, and accountability. Every team member is empowered and expected to follow safety practices, look out for one another, and speak up about potential risks. Together, we create an environment where everyone goes home safely each day.

WHY JOIN OUR TEAM?

At Wells, we empower talented team members to deliver exceptional client experiences through innovative problem-solving across preconstruction, engineering, operations, and project management. Guided by honesty and hard work, we build lasting trust while continuously improving building processes. Through strong collaboration, we deliver safe, reliable results that reduce risk and help our clients and communities succeed.

WHAT WE OFFER

Wells provides a competitive benefits package designed to support employees’ health, financial well-being, and work-life balance. Benefits include medical, dental, and vision insurance, company-paid disability and life insurance, wellness incentives, paid holidays, PTO, flexible spending accounts, HSA options, a 401(k) with profit sharing, access to Nice Healthcare, employee assistance resources, pet insurance, and additional voluntary coverage such as critical illness, accident, and hospital indemnity plans.

• Health and family care leave is available to both union and non-union employees.
• Union employee benefits are provided through separate collective bargaining agreements.

WHAT YOU’LL DO

• Provide technical support to end-users, resolving hardware, software, and connectivity issues.
• Install, configure, and maintain software applications, including ERP, CAD, and productivity tools.
• Manage and support client systems across multiple locations within a WAN environment.
• Monitor and maintain system security, responding to incidents and protecting sensitive data.
• Execute system upgrades, patches, and enhancements aligned with business needs.
• Track and manage IT assets, ensuring accurate inventory and lifecycle management.
• Create and maintain system documentation, configurations, and standard procedures.
• Collaborate with cross-functional teams to improve computing infrastructure and performance.
• Support deployment of applications, updates, and system configurations.
• Troubleshoot and support devices including desktops, laptops, printers, and mobile devices.
• Identify recurring technical issues and implement long-term solutions.
• Assist with continuous improvement initiatives to enhance user experience and system reliability.

WHO WE’RE LOOKING FOR

The ideal candidate is a hands‑on IT professional with strong technical troubleshooting skills and experience supporting end‑user environments. They are proactive, detail‑oriented, and capable of managing multiple priorities while delivering timely solutions. This individual communicates effectively across all levels and is committed to improving system performance and user experience.

IDEAL CANDIDATES WILL HAVE

• Associate degree or technical degree preferred.
• 2+ years of relevant experience with a degree, or 4+ years of related experience.
• Industry certifications in desktop or IT support preferred.
• Experience with Microsoft O365, OneDrive, Teams, and related systems.
• Proficiency in Windows client configuration, deployment, and maintenance.
• Experience with application deployment, updates, and patch management.
• Experience supporting a wide range of devices and technologies.
• Valid driver’s license and ability to travel as needed.

This profile summarizes key duties and expectations but does not list every possible job task. Employees must follow all job‑related instructions and duties assigned by supervisors.

Wells is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Wells participates in E-Verify and will provide the federal government with your I-9 Form information to confirm you are authorized to work in the U.S.