Senior IT Service Desk Technician — End-User & Hardware Lead

Wells Enterprises; Le Mars (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Annual incentive bonus

Comprehensive benefits package

Job summary

Wells Enterprises in Iowa is seeking an IT service desk professional to support hardware and software across Wells' employee base. You will handle incident resolution via phone, email, or in person, document procedures, and assist with setup, installation, and configuration of IT devices.

The role involves coordinating upgrades, mentoring team members, maintaining Kronos clocks, and managing software distribution inventories while ensuring timely security updates and compliance.

Qualifications

• Associates Degree with an emphasis in computers or equivalent experience.
• 6+ years of computer repair, hardware and software troubleshooting experience.
• Extensive knowledge of PC hardware, software, operating systems and network connectivity.
• Strong communication/interpersonal skills, documentation, and analytical abilities.

Responsibilities

• Provide end-user support via telephone, email, or in person for incident resolution; guide users through troubleshooting; develop troubleshooting documents; assist in setup, installation and configuration of hardware and software.
• Schedule, coordinate, and perform upgrades and deploy new hardware and software in compliance with internal controls, policies and standards.
• Resolve incidents escalated from level 1 or 2 and escalate complex issues as needed.
• Manage the installation, configuration, and maintenance of Kronos clocks and update clock info in the Kronos app.
• Mentor and train other team members for hardware and software troubleshooting and issue resolution.
• Keep client PCs patched with critical security updates from vendors.
• Manage software distribution tools and maintain software inventory and license management.

Skills

PC hardware

Software troubleshooting

Operating systems

Networking

Communication skills

Documentation

Analytical skills

Customer service

Education

Associate degree in computers or related field

Tools

Kronos clocks

Job description

Wells Enterprises in Iowa is seeking an IT service desk professional to support hardware and software across Wells' employee base. You will handle incident resolution via phone, email, or in person, document procedures, and assist with setup, installation, and configuration of IT devices.

The role involves coordinating upgrades, mentoring team members, maintaining Kronos clocks, and managing software distribution inventories while ensuring timely security updates and compliance.