Onsite IT Support Specialist – End-User Tech & Training

Relha LLC; Houston, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Sysco is seeking a non-exempt IT Local Support Specialist to join the on-site team in Houston. The role focuses on supporting and repairing workstations, laptops, mobile devices, and related IT infrastructure across Sysco facilities.

You will train local staff, assist with ticketing, and participate in hardware and software upgrades while maintaining system security and asset management. This position requires strong communication and after-hours availability.

Qualifications

• HS Diploma and 5+ years in end-user technology support environments.
• Excellent communication, organizational, and problem-solving skills.
• Proficient troubleshooting of desktops, laptops, and mobile devices.
• Experience supporting, installing, and configuring Order Entry applications.
• Able to use remote support tools and work after hours/weekends.

Responsibilities

• Prioritize support calls using the enterprise ticketing system and update tickets.
• Purchase and manage hardware and peripherals per standards.
• Ensure software and hardware standards are followed.
• Contribute to policy development and procedures.
• Imaging workstations using standard images.
• Maintain system security and protocols.
• Provide onsite support and device troubleshooting.

Skills

Communication skills

Problem solving

Customer service

Technical troubleshooting

Remote support

On-site support

Education

High School Diploma

Tools

Order Entry applications

Remote support tools

Job description

Sysco is seeking a non-exempt IT Local Support Specialist to join the on-site team in Houston. The role focuses on supporting and repairing workstations, laptops, mobile devices, and related IT infrastructure across Sysco facilities.

You will train local staff, assist with ticketing, and participate in hardware and software upgrades while maintaining system security and asset management. This position requires strong communication and after-hours availability.