IT Support Specialist: Onsite & Remote Tech Pro

PWT; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical/Dental/Vision

Life and disability insurance

401k with match

HSA option

Job summary

PWT is seeking a full-time IT Support Specialist to resolve hardware and software issues in onsite and remote settings. The role requires strong communication, attention to detail, and a willingness to grow technically while supporting both office and manufacturing floors.

A successful candidate will manage user setups, credential resets in a hybrid AD/Entra environment, and work with vendors to maintain IT services. Must be able to read/write English and work in Wilmington, NC.

Qualifications

• 3+ years IT support or MSP/helpdesk experience.
• Experience resolving hardware and software issues onsite and remotely.
• Strong communication and documentation skills.
• Ability to work in office and manufacturing floor environments.

Responsibilities

• Provide onsite technical support for employees.
• Provide remote technical support for employees at other North American facilities.
• Perform credential resets within a hybrid AD/Entra environment.
• Setup new user hardware and assist with IT onboarding/offboarding functions.
• Identify, troubleshoot, resolve, and elevate issues related to computer hardware, software, and related equipment.
• Identify, troubleshoot, resolve, and elevate issues related to local area network and VOIP equipment.
• Monitor and resolve both onsite and remote tickets within an established ticketing system.
• Document troubleshooting and resolution steps within an established ticketing system.
• Work with vendors and service providers as needed.
• Contribute to internal staff facing and IT knowledgebase articles.
• Provide management reporting on systems, projects, and initiatives.
• Maintain company assets, inventory, and supplies including procurement and decommissioning tasks.
• Other duties as assigned and as necessary

Skills

Windows 10/11

Microsoft 365

Active Directory/Entra

Networking basics

Remote support

VOIP troubleshooting

Ticketing systems

Tools

ServiceNow

Job description

PWT is seeking a full-time IT Support Specialist to resolve hardware and software issues in onsite and remote settings. The role requires strong communication, attention to detail, and a willingness to grow technically while supporting both office and manufacturing floors.

A successful candidate will manage user setups, credential resets in a hybrid AD/Entra environment, and work with vendors to maintain IT services. Must be able to read/write English and work in Wilmington, NC.