On-Site IT Support Specialist — End-User & Security

Northern Clearing, Inc.; Ashland (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wage $22–$25

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development / cert. reimb

Job summary

Northern Clearing, Inc. is seeking an IT Specialist to join our Information Technology team in Ashland, WI. This on-site role provides a hands-on opportunity to support hardware, software, and network issues, help manage user lifecycles, and keep our systems secure and productive.

You will troubleshoot end-user problems, assist with routine maintenance, and collaborate with the IT Director to ensure smooth operations. 2–5 years of experience and strong communication are ideal.

Qualifications

• 2–5 years of IT support or similar technical role.
• Solid understanding of Windows operating system.
• Experience with AD / Entra ID and Microsoft 365.
• Familiarity with networking fundamentals.
• Strong troubleshooting skills and methodical approach.
• Excellent communication with a customer-service mindset.
• Ability to manage multiple support requests and prioritize.
• On-site work presence daily in Ashland, WI.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues across the organization
• Manage the full user lifecycle across business systems: onboarding, offboarding, access changes, and licensing
• Troubleshoot and resolve connectivity issues, including Wi‑Fi, VPN, and local network problems
• Monitor and respond to helpdesk tickets in a timely manner, escalating complex issues as needed
• Assist with routine maintenance, patching, and updates for workstations and servers
• Help enforce IT security practices: password policies, MFA, SSO, and endpoint protection

Skills

IT support

Windows OS

AD / Entra ID

Microsoft 365

Networking

Troubleshooting

Communication

Multi-tasking

Tools

AD / Entra ID

Microsoft 365

Job description

Northern Clearing, Inc. is seeking an IT Specialist to join our Information Technology team in Ashland, WI. This on-site role provides a hands-on opportunity to support hardware, software, and network issues, help manage user lifecycles, and keep our systems secure and productive.

You will troubleshoot end-user problems, assist with routine maintenance, and collaborate with the IT Director to ensure smooth operations. 2–5 years of experience and strong communication are ideal.