IT Support Specialist — Cross‑Platform & Security

Northwood; Torrance (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Northwood is seeking an IT Support Specialist to be the primary point of contact for our internal technology needs. You will ensure hardware, software, and systems run seamlessly, delivering high-touch technical support to keep employees productive.

You will handle everything from day-to-day troubleshooting to maintaining security policies, enabling a smooth and secure work environment in a fast-growing space infrastructure company.

Qualifications

• 3+ years of professional IT support or help desk experience.
• Proficient in cross‑platform environments (Windows 11, macOS, Android, iOS).
• Hands-on experience with MDM tools (JAMF, Intune, FleetDM).
• Strong interpersonal skills with a user‑first mentality and calm under pressure.
• Experience managing users and security groups in Okta or similar identity providers.
• Ability to lift and move IT equipment up to 35 pounds.

Responsibilities

• Address service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across devices.
• Maintain a comprehensive IT asset inventory and manage the full lifecycle of hardware.
• Set up new hires with accounts and hardware; offboard departing employees securely.
• Implement and enforce system standards and security policies (encryption, MFA, access control).

Skills

User-first mindset

Calm under pressure

Interpersonal skills

Tools

Windows 11

macOS

Android

iOS

MDM JAMF

MDM Intune

MDM FleetDM

Okta

PowerShell scripting

Bash scripting

Python scripting

Job description

Northwood is seeking an IT Support Specialist to be the primary point of contact for our internal technology needs. You will ensure hardware, software, and systems run seamlessly, delivering high-touch technical support to keep employees productive.

You will handle everything from day-to-day troubleshooting to maintaining security policies, enabling a smooth and secure work environment in a fast-growing space infrastructure company.