IT Specialist

Northern Clearing, Inc.; Ashland (WI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wage $22–$25

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development / cert. reimb

Job summary

Northern Clearing, Inc. is seeking an IT Specialist to join our Information Technology team in Ashland, WI. This on-site role provides a hands-on opportunity to support hardware, software, and network issues, help manage user lifecycles, and keep our systems secure and productive.

You will troubleshoot end-user problems, assist with routine maintenance, and collaborate with the IT Director to ensure smooth operations. 2–5 years of experience and strong communication are ideal.

Qualifications

• 2–5 years of IT support or similar technical role.
• Solid understanding of Windows operating system.
• Experience with AD / Entra ID and Microsoft 365.
• Familiarity with networking fundamentals.
• Strong troubleshooting skills and methodical approach.
• Excellent communication with a customer-service mindset.
• Ability to manage multiple support requests and prioritize.
• On-site work presence daily in Ashland, WI.

Responsibilities

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues across the organization
• Manage the full user lifecycle across business systems: onboarding, offboarding, access changes, and licensing
• Troubleshoot and resolve connectivity issues, including Wi‑Fi, VPN, and local network problems
• Monitor and respond to helpdesk tickets in a timely manner, escalating complex issues as needed
• Assist with routine maintenance, patching, and updates for workstations and servers
• Help enforce IT security practices: password policies, MFA, SSO, and endpoint protection

Skills

IT support

Windows OS

AD / Entra ID

Microsoft 365

Networking

Troubleshooting

Communication

Multi-tasking

Tools

AD / Entra ID

Microsoft 365

Job description

Location: Ashland, WI - On-site Position

Department: Information Technology

Reports to: IT Director

Employment Type: Full-Time

About The Role

Northern Clearing is looking for an IT Specialist to join our growing team and serve as a point of contact for technology support across the organization. You'll troubleshoot hardware and software issues, maintain systems, and help keep our employees productive and our infrastructure running smoothly. This role is a great fit for someone with a few years of hands‑on IT experience who enjoys solving problems and working directly with end users.

What You'll Do

• Provide Tier 1 and Tier 2 support for hardware, software, and network issues across the organization
• Manage the full user lifecycle across our business systems: onboarding, offboarding, access changes, and licensing
• Troubleshoot and resolve connectivity issues, including Wi‑Fi, VPN, and local network problems
• Monitor and respond to helpdesk tickets in a timely manner, escalating complex issues as needed
• Assist with routine maintenance, patching, and updates for workstations and servers
• Help enforce IT security best practices, including password policies, MFA, SSO, and endpoint protection

What We’re Looking For

• 2–5 years of experience in IT support, helpdesk, or a similar technical role
• Solid understanding of the Windows operating system
• Experience with AD / Entra ID, Microsoft 365, and common business software
• Familiarity with networking fundamentals
• Strong troubleshooting skills and the ability to diagnose issues methodically
• Excellent communication skills and a customer-service mindset
• Ability to manage multiple support requests and prioritize effectively
• Able to work on-site in Ashland, WI daily

Nice to Have

• Relevant certifications (CompTIA A+, Network+, Security+, Microsoft Certified: Endpoint Administrator, etc.)
• Experience supporting field or mobile workforces
• Familiarity with ticketing systems
• Basic scripting knowledge (PowerShell, Bash) for automating routine tasks
• Experience with Azure or equivalent cloud platforms

What We Offer

• Competitive Wage: $22-$25 per hour
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development / certification reimbursement

Salary: $22 - $25 per hour