On-Site IT Support Specialist

Satwic Inc; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Satwic Inc. is seeking an IT Support Specialist to provide on-site end-user assistance at our Los Angeles area locations. You will manage tickets, resolve basic issues, and escalate complex problems as needed. Proficiency with MS Office 365, Windows 10/11, and remote tools is required.

In this role you will deploy hardware, perform inventory, and collaborate with IT staff and customers in a fast-paced environment, delivering reliable support from 8:00 am to 5:00 pm, Monday through Friday.

Qualifications

• 2–5 years of experience in Help Desk or IT Support roles.
• Proficient with MS Office 365, Windows 10/11, and remote support tools.
• Experience with computer imaging solutions.
• Experience using ticketing systems (BMC Track-IT, ServiceNow).
• Knowledge of Windows Active Directory and software installation/configuration.
• Strong organizational, analytical, and customer service skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Creating and managing end-user support tickets using BMC Track-It.
• First-level ticket resolution and second-level escalation when needed.
• Working knowledge of computer hardware and software.
• Experience deploying computer hardware.
• Software installation and configuration.
• Perform IT related duties with customers and IT staff.
• Perform department wide physical inventory and salvage.
• Other related End-User support tasks.

Skills

Help Desk

Customer Service

Remote Support

Troubleshooting

Education

A+ Certification preferred

Microsoft Desktop Certification preferred

Tools

BMC Track-It

ServiceNow

Dameware

Configuration Manager Remote Control

Remote Desktop

Microsoft Remote Desktop

MS Office 365

Windows 10/11

Job description

Satwic Inc. is seeking an IT Support Specialist to provide on-site end-user assistance at our Los Angeles area locations. You will manage tickets, resolve basic issues, and escalate complex problems as needed. Proficiency with MS Office 365, Windows 10/11, and remote tools is required.

In this role you will deploy hardware, perform inventory, and collaborate with IT staff and customers in a fast-paced environment, delivering reliable support from 8:00 am to 5:00 pm, Monday through Friday.