Desktop Support Specialist – Onsite IT

Wipro Technologies; Battle Creek (MI); On-site; USD 36,000 - 76,000; Full time

Job summary

Wipro Limited is seeking a capable End User Support professional to deliver on-site and remote assistance for hardware, software, and OS issues. The role emphasizes customer management, effective communication, and adherence to security and warranty constraints.

You will handle desk-side support, basic network concepts, VPN, and mobile device management configurations, while contributing to knowledge bases and incident management with strong attention to deadlines.

Qualifications

• Associate degree in electronics or related field.
• CompTIA A+ certification preferred.
• Strong verbal and written communication skills.

Responsibilities

• Provide IT infrastructure field support including troubleshooting hardware, software, and OS issues without compromising warranty or security.
• Interact with customers at multiple levels and manage incidents to resolution.
• Install and troubleshoot hardware components for laptops, desktops, printers, and accessories; support network devices as needed.
• Assist with VoIP configuration and conference room A/V equipment support.
• Document knowledge base articles and contribute to ticketing processes to meet SLA timelines.

Skills

Desktop support

Customer management

Communication

Self-motivated

Education

Associate’s Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Airwatch

XenMobile

MobileIron

Job description

Wipro Limited is seeking a capable End User Support professional to deliver on-site and remote assistance for hardware, software, and OS issues. The role emphasizes customer management, effective communication, and adherence to security and warranty constraints.

You will handle desk-side support, basic network concepts, VPN, and mobile device management configurations, while contributing to knowledge bases and incident management with strong attention to deadlines.