Onsite IT Support Specialist - Client-Focused Helpdesk
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Benefits offered by this job
Job summary
Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team on a Monday to Friday onsite basis from 8 AM to 5 PM. The role focuses on delivering exceptional customer service, diagnosing and resolving technical issues across Windows, Mac OS, and Linux environments, with Office 365 support and basic AD/Exchange tasks.
The ideal candidate will be technically proficient, communicative, and committed to providing outstanding client experiences while collaborating with IT
Qualifications
- Strong customer service and communication skills.
Responsibilities
- Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
- Listen attentively to clients to identify and diagnose technical issues.
- Provide clear, positive, and professional communication with clients.
- Research and implement solutions according to established Ideal Ticket Procedures.
- Route or elevate unresolved issues to appropriate IT resources.
- Follow up with clients as needed to ensure issues are resolved satisfactorily.
- Stay up to date on emerging software, hardware, and IT trends.
- Manage time effectively under management oversight to ensure prompt resolution of issues.
Skills
Education
Tools
Job description
Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team on a Monday to Friday onsite basis from 8 AM to 5 PM. The role focuses on delivering exceptional customer service, diagnosing and resolving technical issues across Windows, Mac OS, and Linux environments, with Office 365 support and basic AD/Exchange tasks.
The ideal candidate will be technically proficient, communicative, and committed to providing outstanding client experiences while collaborating with IT
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