IT Service Analyst II: Advanced Support & IT Operations

WithumSmith+Brown PC; Los Angeles (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

WithumSmith+Brown PC in Los Angeles, CA is seeking a Service Technician to support the IT operations team. The role involves second and third level hardware, software, and networking support, remote assistance, and onsite technology initiatives within the firm's LA office.

Candidates should have at least 3 years of related experience, strong MS 365/Office tools skills, and an IT-focused degree or equivalent training. Travel to remote offices may be required.

Qualifications

• Minimum 3 years working experience in related support service field.
• Experience supporting end-users in a Microsoft environment.
• Strong working knowledge of Microsoft 365, Teams, SharePoint and Outlook.
• Associates degree in IT or equivalent technical training.
• CompTIA A+/Network+ or Microsoft Azure certification is a plus.

Responsibilities

• Daily monitoring of incident management system to ensure tickets are addressed promptly.
• Acknowledge support requests in a timely manner.
• Document, track, and resolve issues within SLAs.
• Provide 2nd and 3rd level hardware, software, and networking support.
• Deliver remote support to users via phone, email, chat or remote platform.
• Onsite representative for technology initiatives.
• Assist management in meeting office technology needs.

Skills

IT support

Microsoft 365

End-user support

Documentation skills

Communication skills

Teamwork

Education

Associates degree in IT

Tools

CCH Engagement

Thomson GoSystem Tax

XCM

TaxCaddy

SurePrep

Microsoft Teams

SharePoint

Outlook

Job description

WithumSmith+Brown PC in Los Angeles, CA is seeking a Service Technician to support the IT operations team. The role involves second and third level hardware, software, and networking support, remote assistance, and onsite technology initiatives within the firm's LA office.

Candidates should have at least 3 years of related experience, strong MS 365/Office tools skills, and an IT-focused degree or equivalent training. Travel to remote offices may be required.