On-Site IT Support Pro: Windows, macOS & Linux

Scorpion Therapeutics; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Scorpion Therapeutics in Madison, WI is seeking an IT Support Specialist to provide advanced technical support to internal users as the primary contact for hardware, software, and OS issues. You will troubleshoot Windows, macOS, and Linux, diagnose and resolve complex incidents, and manage help desk tickets while documenting solutions and maintaining asset records.

This on-site role requires 2–4 years of customer-facing IT support experience and strong communication, troubleshooting, and

Qualifications

• 2–4 years of customer-facing IT support experience.
• Strong troubleshooting, communication, and organizational skills.
• Proficient with Windows 10/11, basic Linux, Microsoft 365, remote tools, and ticketing systems.

Responsibilities

• Troubleshoot Windows, macOS, and Linux platforms.
• Diagnose and resolve complex incidents.
• Manage help desk tickets and document solutions.
• Perform root cause analysis and support device provisioning, deployment, and system upgrades.
• Collaborate with network and security teams; maintain asset and configuration records.

Skills

Troubleshooting

Communication

Organizational skills

Education

CompTIA A+

CompTIA Network+

Tools

Windows 10/11

Linux (basic)

Microsoft 365

Remote tools

Ticketing systems

Job description

Scorpion Therapeutics in Madison, WI is seeking an IT Support Specialist to provide advanced technical support to internal users as the primary contact for hardware, software, and OS issues. You will troubleshoot Windows, macOS, and Linux, diagnose and resolve complex incidents, and manage help desk tickets while documenting solutions and maintaining asset records.

This on-site role requires 2–4 years of customer-facing IT support experience and strong communication, troubleshooting, and