Executive IT Support macOS & Windows Pro

Bell Partners Inc; Alexandria (VA); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Incentive compensation

Job summary

Bell Partners Inc. is seeking an IT Support Specialist to provide high-touch desk-side and remote assistance for Windows and macOS endpoints across corporate offices and 200+ remote sites.

You will manage incidents and requests via ServiceNow, meet SLAs, document troubleshooting steps, and uphold security/compliance baselines in a fast-paced, security-forward environment. Experience with Nexthink monitoring and certifications like ITIL/CompTIA are preferred; strong communication helps translate

Qualifications

• Supports Windows and macOS in a business environment.

Responsibilities

• Provide desk-side and remote support for Windows and macOS endpoints.

Skills

Windows/macOS support

ITSM/ServiceNow

Customer service

Communication

Security/compliance

Education

Bachelor's degree in CS/IS

3+ years IT support

ITIL/Certifications preferred

Tools

Nexthink

Job description

Bell Partners Inc. is seeking an IT Support Specialist to provide high-touch desk-side and remote assistance for Windows and macOS endpoints across corporate offices and 200+ remote sites.

You will manage incidents and requests via ServiceNow, meet SLAs, document troubleshooting steps, and uphold security/compliance baselines in a fast-paced, security-forward environment. Experience with Nexthink monitoring and certifications like ITIL/CompTIA are preferred; strong communication helps translate