Senior IT Support Specialist – Windows, macOS, Linux

SHINE Technologies; Madison (WI); On-site; USD 34,000 - 39,000; Full time

Job summary

SHINE Technologies in Madison, Wisconsin is seeking an IT Support Specialist to provide advanced technical support to internal customers across Windows, macOS, and Linux.

You will own incidents through resolution, document outcomes, and collaborate with systems, network, and security teams to improve end-user reliability and support processes. The role requires 2–4 years of customer-facing IT support experience and strong communication.

Qualifications

• Minimum 2–4 years in a customer-facing IT support role.
• Strong troubleshooting and analytical skills to resolve complex issues.
• Excellent written and verbal communication.
• Ability to manage multiple priorities independently.

Responsibilities

• Provide advanced troubleshooting for Windows, macOS, and Linux.
• Take ownership of incidents through resolution with clear communication.
• Monitor help desk tickets and perform root cause analysis.
• Collaborate with IT teams on escalated issues and security policies.
• Assist with provisioning, configuration, deployment of end user devices.

Skills

Troubleshooting

Analytical thinking

Communication

Documentation

Independent work

Customer service

Tools

Microsoft 365

Active Directory

Azure Active Directory

MDM/Intune

Help desk software

Remote support tools

Job description

SHINE Technologies in Madison, Wisconsin is seeking an IT Support Specialist to provide advanced technical support to internal customers across Windows, macOS, and Linux.

You will own incidents through resolution, document outcomes, and collaborate with systems, network, and security teams to improve end-user reliability and support processes. The role requires 2–4 years of customer-facing IT support experience and strong communication.