On-Site IT Support Specialist

Bosma Enterprises

Town of Oconomowoc (WI)

On-site

USD 52,000 - 76,000

Full time

5 days ago

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Job summary

Bosma Enterprises in Indianapolis seeks an experienced IT support specialist to deliver tier-1/2 help desk services for on-site and remote users. You will diagnose hardware, software, identity, and network issues, guiding end-users with clear, professional solutions.

Ideal candidates hold an associates degree and 1–2 years in IT support, with certs like A+, Network+, and Modern Desktop. Expertise in Microsoft 365, Entra ID, Intune, Jamf, and remote tools is essential for success.

Qualifications

Associate degree or equivalent in Computer Science/IT.
1–2 years hands-on tech support in hybrid/distributed environments.
Preferred: A+, Network+, Modern Desktop Administrator, Google IT Support.
Proficient with Windows 11/10, macOS; Microsoft 365; Entra ID/Azure AD; Google Workspace.
Experience with MDM (Intune, Jamf); MFA workflows; remote support tools.

Responsibilities

Provide first- and second-line support for local and remote users via chat, email, video call, and ticketing queues.
Triage, categorize, prioritize, and process incoming tickets within SLAs.
Perform remote desktop control and diagnostics for hardware, software, VPN, and network issues.
Configure and deploy devices using cloud enrollment tools (Intune, Jamf).
Conduct routine software updates, OS patching, and hardware maintenance.
Maintain hardware/software inventories and manage returns/replacements.
Assist onboarding/offboarding and access management in Microsoft 365/Entra ID.
Support password resets, MFA setups, and identity verification.
Troubleshoot local/network printer issues and Wi‑Fi connectivity.
Document resolutions and contribute to internal Knowledge Base; support Bosma accessibility tools.