Intern - Enterprise Site Support

Echo Global Logistics, Inc; Reno (NV); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Benefits information on careers page

Job summary

ITS Logistics is seeking an IT Support Representative to join our Enterprise Site Support Team at the ITS office in York, PA. You will handle tier I and II desktop support, provide user assistance, and troubleshoot hardware and software issues on-site.

Ideal candidates have working knowledge of Windows desktops, Microsoft 365, Azure AD, and a customer-focused mindset with strong problem-solving skills. On-site role; hybrid/remote not considered.

Qualifications

• Experience with Windows desktop systems and Microsoft 365.
• Familiarity with AzureAD/Entra and Windows Server tech helpful.
• Strong troubleshooting and rapid learning abilities.

Responsibilities

• Respond to tier I/II desktop support requests and incidents.
• Provide deskside and cloud user support to employees.
• Document steps and resolutions in tickets for future reference.
• Communicate status to stakeholders and follow troubleshooting methodologies.

Skills

Windows desktop

Microsoft 365

Azure/AAD

Info retention

Attention to detail

Help desk experience

Intune

Job description

The ideal candidate will be a highly motivated and self-directed individual who possesses a strong working knowledge of computer hardware & software, including Desktops, Laptops, Printers, networks, etc. Technologies certification is a plus. We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions.

We have an immediate opening for a IT Support Representative in our Enterprise Site Support Team at the ITS office in York, PA. This position will handle tier I and tier II desktop support, technical user support, deskside support, and cloud user support. This is an exciting opportunity for a candidate with a working knowledge of the IT industry, a strong desire to learn and grow and a knack for troubleshooting.

This position will work on support requests from employees experiencing various issues with their computers, software and other peripheral equipment. Issue resolution may involve the use of diagnostic and work order tracking tools as well as required the individual provide hands-on support at the desktop. Note that this is an on-site opportunity. A hybrid or remote workforce will not be considered for this position.

ABOUT ITS LOGISTICS

ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do. At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

PRINCIPLE ACCOUNTABILITIES

• Works on technology issues with varying complexity where the analysis of the situation, business process or data requires thorough review and investigation.
• Ability to follow troubleshooting methodology to identify the symptoms, scope, cause, and solution to IT issues.
• Effectively communicate status of reported problems to all necessary parties.
• Exercises solid judgment with consideration of existing system functionality, business processes, defined policies and procedures to determine appropriate courses of action and solutions.
• Develops action plans for self; Looks for and takes advantage of opportunities for improvement.
• Documents troubleshooting steps, communications, and resolution details in tickets for future review.

DESIRED TECHNICAL SKILLS

• Working knowledge of Microsoft Windows desktop systems.
• Working knowledge of Microsoft365 including Exchange, OneDrive, Teams, and Office Applications.
• Working knowledge of Azure hosted environments, and Entra (AzureAD) as well as legacy Active Directory and Windows server technologies.
• Ability to absorb and retain information quickly.
• Strong attention to detail.
• Prior Help desk experience is a plus.
• Working knowledge of Microsoft Intune is a plus.

PEOPLE SKILLS

• The ability to present information in a user-friendly language.
• Exceptional customer service skills.
• Experience working in a team-oriented collaborative environment.
• Strong interpersonal, verbal, and written communication skills.
• Excellent telephone communication skills.

WORK ENVIRONMENT / PHYSICAL DEMANDS

Summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

#LI-SG1 Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

ABOUT ECHO GLOBAL LOGISTICS

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we at Echo Global Logistics, we’re in the business of simplifying transportation management. We didn’t become a Fortune 1000 company by chance. We got here because of our team members, who are unwavering in their pursuit to solve complex problems, provide exceptional service, and make an impact every day. Come join Echo and accelerate your career!