On-Site IT Support Engineer: Windows & Network Troubleshooter

Ashby Lumber; Concord (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Generous HSA Plan

401(K) & Profit Sharing

Company Bonus Program

PTO

Employee Discounts

Employee Appreciation Events

Employee of the Month Program

Job summary

Ashby Lumber is seeking an IT Support Engineer for our Concord, CA facility. You will focus on providing technology support and security awareness, troubleshooting desktop and mobile devices, and managing VOIP phone systems.

The ideal candidate has 2+ years of IT support experience, strong problem-solving skills, and the ability to work independently in a dynamic environment. We offer a range of benefits including medical, dental, and a 401(K) plan.

Qualifications

• 2+ years of experience providing IT support or in a related field.
• Ability to troubleshoot desktop applications and mobile devices.
• Experience with Windows 11 and Linux operating systems.

Responsibilities

• Provide IT support by troubleshooting and resolving OS and application issues.
• Prioritize and complete helpdesk tickets.
• Manage VOIP phone systems and adhere to security processes.

Skills

Troubleshooting desktop applications

Networking knowledge

Communication skills

Problem-solving skills

Ability to support remote users

Tools

Microsoft Office

Google Workspace

Windows 11

Linux

MDM

Job description

Ashby Lumber is seeking an IT Support Engineer for our Concord, CA facility. You will focus on providing technology support and security awareness, troubleshooting desktop and mobile devices, and managing VOIP phone systems.

The ideal candidate has 2+ years of IT support experience, strong problem-solving skills, and the ability to work independently in a dynamic environment. We offer a range of benefits including medical, dental, and a 401(K) plan.