IT Support Engineer

Ashby Lumber Co; Concord (CA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Generous HSA Plan with Employer Contributions

401(K) & Profit Sharing

Company Bonus Program

PTO

Excellent Employee Discounts

Fun Employee Appreciation Events

Employee of the Month Program

Job summary

Ashby Lumber Co is seeking an IT Support Technician for our Concord, CA location. This on-site position involves troubleshooting desktop applications, configuring operating systems, and providing support for mobile devices. Candidates should have at least 2 years of relevant experience and be adept at managing helpdesk tickets.

We offer a competitive salary between $80,000.00 - $105,000.00 along with comprehensive benefits, including medical, dental, and a 401(K) with profit sharing. Join our team and contribute to our commitment to excellence!

Qualifications

• 2+ years of experience providing IT support or in a related field.
• Ability to troubleshoot Microsoft Office, Chrome, and other applications.
• Experience troubleshooting printers and Audio/Video systems.

Responsibilities

• Provide IT support by troubleshooting OS, desktop applications, and mobile device issues.
• Prioritize, complete, and escalate helpdesk tickets as needed.
• Configure computer operating systems and applications.

Skills

IT support

Troubleshooting desktop applications

Experience with Google Workspace

Working knowledge of Windows 11 and Linux

Ability to support mobile devices

Microsoft Domain Services knowledge

Job description

Job Details

Location: Ashby Lumber Concord - Concord, CA 94520

Salary Range: $80,000.00 - $105,000.00

This job is 100% on-site at our Concord, CA location & not eligible for remote work

Responsibilities

• Provide IT support by troubleshooting and resolving OS, desktop applications, and mobile device issues
• Prioritize, complete, and escalation helpdesk tickets as required
• Configure computer operating systems and applications
• Manage VOIP phone system
• Basic understanding of networking
• Adhere to all security processes and procedures
• Follow policies and procedures to ensure all supported computer equipment meets business requirements and operates at peak performance

Qualifications

• 2+ years of experience providing IT support or in a related field
• Ability to troubleshoot desktop applications such as Microsoft Office, Chrome, and other common desktop applications
• Experience with Google Workspace
• Ability to troubleshoot third‑party software systems
• Working knowledge of and troubleshooting Windows 11 and Linux operating systems
• Supporting mobile devices, specifically using an MDM with iPhones and Android based devices
• Experience troubleshooting printers
• Experience supporting Audio/Video systems
• Entry‑level understanding of Microsoft Domain Services such as Active Directory and Group Policies
• Ability to work in a team environment as well as being self‑directed
• Must be independent, self‑motivated, detail‑oriented, highly organized, and able to multitask
• Ability to support remote users
• Ability to lift up to 50 pounds
• Availability to work in our Concord, CA facility on a daily basis

Bonus Experience

• PCI compliance and security issues
• Epicor Eagle Point of Sale system management
• Knowledge of Proxmox virtual environment and Proxmox Backup Server
• Network configuration and management, including VLANs
• Router and switch management, including Mikrotik and Ubiquiti devices
• Experience with VPN overlay networks, specifically Tailscale and Zerotier

Benefits

• Medical/Dental/Vision
• Generous HSA Plan with Employer Contributions
• 401(K) & Profit Sharing
• Company Bonus Program
• PTO
• Excellent Employee Discounts
• Fun Employee Appreciation Events
• Employee of the Month Program