Desktop Support Engineer – Syracuse, New York – USA

Axiom Technologies Pty Ltd.; City of Syracuse (NY); On-site; USD 30,000 - 48,000; Full time

Job summary

Axiom Technologies in Syracuse, NY is seeking an on-site Desktop Support Engineer to provide first- and second-level IT support for end users. You will triage tickets, resolve hardware and software issues, and coordinate with the Service Delivery Team to ensure timely service.

This role requires strong Windows knowledge, hardware troubleshooting, basic networking, and excellent communication. On-site visits, documentation, and adherence to client security policies are essential.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of networking (LAN connectivity, switches, routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in onsite support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer issues

Customer service

On-site support

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Syracuse, New York – USA
Contract Type: Independent Contractor or w2
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours