On-Site IT Support Engineer L2 - Windows & Networking

Neurosoft; Ohio; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Training & Development

Laptop Provided

Phone Plan

Onboarding Buddy

Work-Life Balance

Job summary

Neurosoft in Greece seeks an ICT Support Engineer L2 to provide daily on-site IT support at client premises in Pikermi, Attica. You will install and configure desktops, printers, and business apps, and resolve incidents with escalation when needed.

The role requires 3+ years in IT helpdesk or desktop support, strong Windows/M365 skills, and basic network knowledge (TCP/IP, DHCP, DNS, LAN). Fluency in Greek with technical English is expected.

Qualifications

• 3+ years in IT helpdesk or desktop support or similar role.
• Hands-on troubleshooting of Windows workstations and standard business apps.
• Basic understanding of TCP/IP, DHCP, DNS, LAN connectivity.

Responsibilities

• Provide daily on-site IT support at client premises in Pikermi, Attica.
• Install, configure and upgrade OS, drivers, and applications.
• Set up computers and peripherals; verify user productivity.
• Troubleshoot hardware, software, and basic network issues; escalate as needed.
• Maintain email accounts and configure Outlook settings; update documentation.
• Record incidents and resolutions in the ticketing system.

Skills

Windows workstations

Microsoft 365/Outlook

Printers

TCP/IP

DHCP/DNS

Ticketing systems

Greek language

English technical

Tools

Remote support tools

IT asset management

Job description

Neurosoft in Greece seeks an ICT Support Engineer L2 to provide daily on-site IT support at client premises in Pikermi, Attica. You will install and configure desktops, printers, and business apps, and resolve incidents with escalation when needed.

The role requires 3+ years in IT helpdesk or desktop support, strong Windows/M365 skills, and basic network knowledge (TCP/IP, DHCP, DNS, LAN). Fluency in Greek with technical English is expected.