IT Support Technician — Hardware & Network Operations

GCS Recruitment; Athens (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

GCS Recruitment in Athens, GA is seeking a hands-on IT Support Technician to maintain hardware, networks, and end-user tech in a mission-critical environment. You will build, image, configure, and deploy devices, troubleshoot issues, and support change management processes.

The ideal candidate has 1+ year of IT support experience, familiarity with Windows and basic Linux CLI, and solid networking knowledge, with the ability to work fast-paced, hands-on, and follow documented procedures.

Qualifications

• 1+ year of hands-on IT support, field services, infrastructure, or data center experience.
• Experience with hardware deployment and troubleshooting.
• Knowledge of Windows OS and basic Linux command-line usage.
• Understanding of networking fundamentals, cabling, and connectivity troubleshooting.

Responsibilities

• Build, image, configure, and deploy hardware and devices.
• Troubleshoot desktops, peripherals, connectivity, and network issues.
• Perform rack‑and‑stack activities, fiber cabling, and structured cabling work.
• Handle Layer 1/Layer 2 troubleshooting and device‑level fault isolation.
• Work tickets, perform routine maintenance, and support change management activities.
• Escalate issues when required and follow documented procedures.
• Support site technology operations and continuous improvement initiatives.

Skills

IT support

Hardware deployment

Desktop support

Networking basics

Troubleshooting

Windows OS

Linux basics

ServiceNow

CompTIA A+ (preferred)

Tools

ServiceNow

Job description

GCS Recruitment in Athens, GA is seeking a hands-on IT Support Technician to maintain hardware, networks, and end-user tech in a mission-critical environment. You will build, image, configure, and deploy devices, troubleshoot issues, and support change management processes.

The ideal candidate has 1+ year of IT support experience, familiarity with Windows and basic Linux CLI, and solid networking knowledge, with the ability to work fast-paced, hands-on, and follow documented procedures.