Athens Desktop Support Pro — Windows & End-User Tech

NTT DATA Deutschland; Athens (GA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k program

AD&D insurance

Employee assistance

Job summary

NTT DATA in Athens, Georgia seeks a Desktop Support Technician to provide hands-on support for desktops, notebooks and printers. The role emphasizes troubleshooting, upgrades, deployment, and quick issue resolution to ensure end-user satisfaction.

The position requires 2-4 years of experience, a high school diploma or equivalent, and strong Windows OS knowledge, with travel may be required and corporate benefits apply.

Qualifications

• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
• Must have reliable personal transportation (Automobile).

Responsibilities

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• May respond to calls after normal business hours per leader instructions.
• Escalation point for less experienced team members.
• Typically requires 2-4 years relevant experience.

Skills

Windows OS knowledge

Client service skills

Discretion & judgment

Troubleshooting mindset

Education

High School diploma or equivalent

Undergraduate degree or college coursework

A+ certification

Tools

A+ Certification

Job description

NTT DATA in Athens, Georgia seeks a Desktop Support Technician to provide hands-on support for desktops, notebooks and printers. The role emphasizes troubleshooting, upgrades, deployment, and quick issue resolution to ensure end-user satisfaction.

The position requires 2-4 years of experience, a high school diploma or equivalent, and strong Windows OS knowledge, with travel may be required and corporate benefits apply.