ICT Support Engineer L2

Neurosoft; Ohio; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Training & Development

Laptop Provided

Phone Plan

Onboarding Buddy

Work-Life Balance

Job summary

Neurosoft in Greece seeks an ICT Support Engineer L2 to provide daily on-site IT support at client premises in Pikermi, Attica. You will install and configure desktops, printers, and business apps, and resolve incidents with escalation when needed.

The role requires 3+ years in IT helpdesk or desktop support, strong Windows/M365 skills, and basic network knowledge (TCP/IP, DHCP, DNS, LAN). Fluency in Greek with technical English is expected.

Qualifications

• 3+ years in IT helpdesk or desktop support or similar role.
• Hands-on troubleshooting of Windows workstations and standard business apps.
• Basic understanding of TCP/IP, DHCP, DNS, LAN connectivity.

Responsibilities

• Provide daily on-site IT support at client premises in Pikermi, Attica.
• Install, configure and upgrade OS, drivers, and applications.
• Set up computers and peripherals; verify user productivity.
• Troubleshoot hardware, software, and basic network issues; escalate as needed.
• Maintain email accounts and configure Outlook settings; update documentation.
• Record incidents and resolutions in the ticketing system.

Skills

Windows workstations

Microsoft 365/Outlook

Printers

TCP/IP

DHCP/DNS

Ticketing systems

Greek language

English technical

Tools

Remote support tools

IT asset management

Job description

Neurosoftis a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is Allwyn.

The ICT Support Engineer L2 provides daily on-site IT support on our client's premises in Pikermi, Attica, to ensure reliable operation of user workstations, standard applications, printers and basic network connectivity. Resolves common incidents independently and escalates more complex infrastructure or security issues to specialized support teams.

Responsibilities:

• Install, configure and upgrade desktop and laptop operating systems, drivers and standard applications.
• Set up computers and peripherals and verify that users can work normally.
• Replace or upgrade basic workstation components and troubleshoot hardware and software faults.
• Prepare replacement computers, reinstall approved applications, configure user settings and transfer user data in line with established procedures.
• Install and configure approved business application clients and provide first-line application troubleshooting.
• Connect and troubleshoot local and network printers.
• Diagnose suspected malware incidents, perform approved first-response actions and escalates to the security team as required.
• Assist with routine server operating-system installation and basic troubleshooting under the direction of L2/L3 engineers; escalates advanced server issues.
• Troubleshoot basic LAN connectivity, network outlets and patch-panel connections; assist with switch connectivity tasks under approved procedures.
• Create and update email accounts where authorized and configure Outlook and related end‑user settings.
• Maintain accurate IP address records and update relevant technical documentation.
• Record incidents, service requests, troubleshooting steps and resolutions in the ticketing system; escalated unresolved issues promptly.
• Follow approved security, change-management and data‑protection procedures.
• Assist with planned workstation refreshes, software rollouts and routine maintenance activities.

• 3+ years of experience in IT helpdesk, desktop support or a similar technical support role.
• Hands-on troubleshooting of Windows workstations, Microsoft 365/Outlook, printers and standard business applications.
• Basic understanding of TCP/IP, DHCP, DNS, LAN connectivity and user account administration.
• Familiarity with ticketing systems, IT asset records and escalation procedures.
• Ability to carry out documented server and network support tasks with supervision.
• Good communication skills in Greek and working knowledge of technical English.

What you will gain:

• Friendly and dynamic working environment
• Formal training and Professional Qualifications fully funded
• Compensation details are discussed during the initial screening conversation before the interview stage
• Private Health Insurance
• Work-Life Balance initiatives
• Corporate Sports Teams (e.g. Running, Basketball, Volleyball)
• A Buddy who will support you with your onboarding
• Private Health Insurance
• Training & Development
• Laptop
• Phone - Mobile Plan