Desktop Support Engineer - Field & Imaging Expert

Iron Systems, Inc; Princeton (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Iron Systems, Inc. is seeking a seasoned Desktop Support / Technical Support Engineer to deliver onsite and field services across US sites. You will handle Windows 10/11, Office 365, imaging, and network tools while coordinating with multiple teams to resolve issues quickly.

The role requires 6–8 years in field/onsite support, strong troubleshooting, and experience with SCCM, Intune, OPK, PXE, DHCP, and OS deployments. You’ll drive efficient IT delivery and maintain hardware assets and processes.

Qualifications

• 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10 and 11)
• Knowledge on Microsoft Office 2016 (Office 365)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Ability to perform remote troubleshooting and provide clear instructions
• Experience in Handling Windows Imaging Project
• Experience in software development, processes, and methods
• Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
• Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
• Ability to organize workload for effective implementation.
• Ability to interact effectively at all levels with sensitivity to cultural diversity
• Ability to adapt new product support as organization evolves.
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality

Responsibilities

• Bulk refreshes (smarthands GLOPAS)
• Refresh PC support with individual user
• Management of existing Recycle cages at Customer sites
• Management of any existing Loaner lockers at Customer sites
• Coordination for Laptop provisioning to New starters
• Laptop configuration for New starters
• Assist with Problems - driver updates/patching/firmware
• BTO requirements
• Asset management
• Coordinate Asset repair and Break-fix with equipment provider
• Hardware storage utilizing Customer's on-site storage provisions
• Couriers/packaging utilizing Customer's on-site courier/packaging service
• Communicate designated points of contact at each site from Facility Management
• Coordinate goods receipt with on-site Facility Management
• Coordination and getting on-site assistance from Facility Management
• Desk setup/maintenance (In Country or FM)
• Hardware Troubleshooting (Mobile / Tablet)
• Software Troubleshooting (Mobile / Tablet)
• Issue handling
• Coordinate Ordering with Equipment/Service Provider
• Coordinate Returns with Equipment/Service Provider

Skills

Field Services

Onsite Support

Remote Troubleshooting

Team Coordination

Interpersonal Skills

Documentation Skills

MS Office

Tools

SCCM

Intune

OPK tools

PXE

DHCP

NSLOOKUP

Traceroute

Ping

Job description

Iron Systems, Inc. is seeking a seasoned Desktop Support / Technical Support Engineer to deliver onsite and field services across US sites. You will handle Windows 10/11, Office 365, imaging, and network tools while coordinating with multiple teams to resolve issues quickly.

The role requires 6–8 years in field/onsite support, strong troubleshooting, and experience with SCCM, Intune, OPK, PXE, DHCP, and OS deployments. You’ll drive efficient IT delivery and maintain hardware assets and processes.