IT Support Center Technician – Level I

Lehigh Carbon Community College; Pennsylvania; On-site; USD 27,000 - 34,000; Full time

Job summary

Lehigh Carbon Community College is seeking an IT Support Center Technician – Level 1 to deliver frontline technical support for faculty, staff and students on campus. You will triage, troubleshoot, and resolve hardware, software, MFA, network, and classroom technology issues while providing exceptional customer service.

Responsibilities include ticketing, device management, AV and classroom support, AD tasks, and collaboration with the IT Support Services team.

Qualifications

• High school diploma or equivalent is required.
• CompTIA A+ certification must be obtained within the first 6 months of employment.
• Associate degree in Computer Science/IT or related field is preferred.

Responsibilities

• Provide Level 1 support via phone, email, remote tools, and in-person visits.
• triage, troubleshoot, and resolve hardware, software, MFA, network, and classroom tech issues.
• Deploy, configure, maintain, and upgrade Windows PCs, Macs, mobile devices, printers, and peripherals.
• Support Windows, macOS, Microsoft 365, Google Workspace, and Banner ERP.
• Provide basic AV support for classrooms and campus events.
• Log and track hardware and assets in the asset database.
• Assist with Active Directory password resets and account unlocks.
• Work with on-call rotation and after-hours support as needed.

Skills

Windows 10/11

macOS

MFA / Identity management

Ticketing systems

Active Directory

Networking basics

Education

High school diploma or equivalent

CompTIA A+ certification within 6 months

Associate degree in Computer Science/IT or related field

Tools

Ticketing/incident management platforms

Remote support tools

Job description

Monday through Friday, 8 a.m. to 5 p.m. (one hour nonpaid lunch included). Must be able to travel between LCCC off-site locations.

Salary Ranges

$19.32 - $24.35

FLSA Status

Nonexempt

The IT Support Center Technician – Level 1 provides front-line technical support to faculty, staff, and students across the College. This position is responsible for triaging, troubleshooting, and resolving hardware, software, multi-factor authentication (MFA), network, and classroom technology issues while delivering exceptional customer service.

Reports to the Director of IT Support Services.

Work Schedule: On Campus Monday through Friday, 8 a.m. to 5 p.m. (one hour nonpaid lunch included). Must be able to travel between LCCC off-site locations.

Duties and Responsibilities

• Ticketing & Work Order Management: Utilizes the ticketing system at LCCC to keep track of all work orders and complete or elevate as required.
• End-User & Helpdesk Support: Provide Level 1 technical support via phone, email, remote support tools, and in-person visits across campus.
• Account & MFA Support: Assist faculty, staff, and students with multi-factor authentication (MFA) setup, enrollment, hardware token/authenticator app registration, and login troubleshooting.
• Device Management: Deploy, configure, maintain, and upgrade Windows PCs, Mac computers, mobile devices, printers, and peripheral hardware.
• Software Support: Support standard college software including Windows 10/11, macOS, Microsoft 365, Google Workspace, MyLCCC Portal, Banner ERP, and telephony systems.
• Classroom & AV Support: Provide basic audio/visual support for classrooms, meetings, and campus events. Collaborate with the Lead AV Technician on complex setups or escalations.
• Asset Management: Accurately log, track, and maintain all hardware and technology assets in the LCCC asset tracking database.
• Network & Security Support: Perform basic Active Directory and identity management tasks (e.g., password resets, account unlocks, user profile setups, policy checks).
• Workplace Collaboration: Foster a positive work environment, demonstrate urgency during urgent disruptions (especially active classroom tech issues), and participate in after-hours or on-call support as needed.
• Other Duties: Perform other related technical and administrative duties as assigned.
• Develops and maintains all operations manuals for this department.
• Carries out special projects as assigned.

Required Qualifications

Education

• High school diploma or equivalent.
• CompTIA A+ certification required within the first 6 months of employment.

Certifications

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting)
• Valid driver’s license and ability to travel between LCCC campus locations as required.

Work Experience

• Experience: Up to 1 year of hands‑on experience providing technical customer support, desktop support, hardware installation, or software troubleshooting.
• Technical Knowledge:
• Working knowledge of Windows 10/11 and macOS operating systems.
• Familiarity with user identity, password resets, and multi‑factor authentication (MFA) systems.
• Experience with ticketing/incident management platforms for work order tracking.
• Experience with PC imaging, deployment, and provisioning software.
• Basic understanding of TCP/IP networking, remote access tools, and telephony devices.
• Basic knowledge of Active Directory administration (password resets, group policies).

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non‑technical users.
• Strong customer service orientation and interpersonal skills.
• Proven ability to multitask, prioritize tasks under pressure, and adapt quickly in a dynamic environment.
• Strong problem‑solving skills and attention to detail.
• Commitment to continuous learning and staying current with emerging campus technologies.

• Must possess a high level of the following work skills and behaviors: teamwork, cooperation, initiative, customer service, high level of accuracy, analytical and problem solving skills, excellent organizational, written and oral skills, ability to work in an office with frequent interruptions and commitment to continuous professional growth in skills and knowledge.

Preferred Qualifications

• Associate degree in Computer Science, Information Technology, or a related field.
• A strong commitment to helping others and a genuine passion for empowering people through technology.
• Experience working in a higher education or fast‑paced institutional IT environment.
• Prior experience supporting an organization with 100+ endpoints.
• Experience supporting classroom AV/presentation technology and hybrid meeting spaces.

Physical Demands

• Ability to effectively communicate, perceive, and exchange information with colleagues and stakeholders.
• Operate, handle, or feel objects, tools, or controls using hands, arms, or adaptive equipment.
• Ability to safely lift, transport, or move objects up to 15 lbs regularly and up to 25 lbs occasionally.
• Vision capabilities sufficient to view screens, read printed materials, and observe work environments (with or without assistive devices).

Work Environment

The noise level in the work environment is usually quiet to moderate.

Please note that this position is not eligible for current or future H-1B or other employment visa sponsorship.
LCCC is an equal opportunity employer.

LCCC Internal candidates must apply within 15 days of posting.

• Salary is restricted to above range and will not exceed the maximum of the range. Salary offers are non negotiable and offers are determined and are based upon related work experience submitted on resume.
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted.

Position open until filled.

Lehigh Carbon Community College
4525 Education Park Drive
Schnecksville, PA. 18078