Campus IT Helpdesk Technician I

Lehigh Carbon Community College; North Whitehall Township (PA); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Lehigh Carbon Community College is seeking an IT Support Center Technician – Level 1 to provide frontline technical support for faculty, staff, and students. You will triage and resolve hardware, software, MFA, and classroom tech issues while delivering excellent customer service.

The role reports to the Director of IT Support Services and is based on campus, Monday–Friday, 8:00 a.m. to 5:00 p.m. Some travel to off-site locations may be required.

Competenze

• High school diploma or equivalent required.
• CompTIA A+ certification required within the first 6 months of employment.
• Experience with helpdesk or desktop support preferred.
• Ability to travel between campus locations as needed.

Mansioni

• Provide Level 1 technical support via phone, email, remote tools, and in-person visits.
• Triage, troubleshoot, and resolve hardware, software, MFA, network, and classroom tech issues.
• Assist with MFA setup, enrollment, and login troubleshooting for users.
• Deploy and maintain Windows PCs, Macs, mobile devices, and peripherals.
• Manage tickets and work orders, escalate when required.
• Support classroom AV and telephony systems and campus events.

Conoscenze

Customer service

Communication

Multitasking

Problem solving

Teamwork

Formazione

High school diploma or equivalent

CompTIA A+ certification within 6 months

Strumenti

Windows 10/11

macOS

Microsoft 365

Google Workspace

Banner ERP

MyLCCC Portal

Descrizione del lavoro

Lehigh Carbon Community College is seeking an IT Support Center Technician – Level 1 to provide frontline technical support for faculty, staff, and students. You will triage and resolve hardware, software, MFA, and classroom tech issues while delivering excellent customer service.

The role reports to the Director of IT Support Services and is based on campus, Monday–Friday, 8:00 a.m. to 5:00 p.m. Some travel to off-site locations may be required.