Hybrid IT Support Associate: Training & Certification Path

Expedient; Carmel (IN); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Shift premium

Paid lunch breaks

Training & certifications

Hybrid work model

Tuition reimbursement

Job summary

Expedient is hiring an entry-level IT Support Associate in Carmel, Indiana. The role offers fully paid training, industry certifications, and hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix and infrastructure.

The position emphasizes on-the-job training, professional development with certification support (CompTIA A+, Network+, etc.), and potential for advancement.

Qualifications

• Experience with IT and technology from self-study, technical school or work experience.
• Strong passion for a career in IT and/or technology.
• Excellent written and verbal communication skills.
• Willingness and ability to learn quickly.
• Must pass pre-employment screens.

Responsibilities

• Handle Tier 1 tickets and daily shift activities.
• Follow security protocols for client access to data center.
• Enforce security protocols when required by contract.
• Follow shipping and receiving procedures for secure transport.
• Answer the front desk phone and perform security checks.
• Process client and employee technical requests via phone, email or in person.
• Log all requests and activities in the ticketing system.

Skills

IT interest

Customer service

Tech degree

IT experience

Professional communication

Education

Associate degree in technical discipline

Job description

Expedient is hiring an entry-level IT Support Associate in Carmel, Indiana. The role offers fully paid training, industry certifications, and hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix and infrastructure.

The position emphasizes on-the-job training, professional development with certification support (CompTIA A+, Network+, etc.), and potential for advancement.