Data Center IT Support Associate - On-Site Training

Expedient; Pittsburgh (Allegheny County); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Fully paid training and certifications

Shift premium

Lunch paid on 12-hour shifts

Tuition reimbursement programs

Job summary

Expedient is hiring an entry-level IT Support Associate in our Pittsburgh, PA data center. The role offers fully paid training and industry certifications, with hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix, and infrastructure.

Join the Operations Support Center team for a fast-track learning, promotion, and career growth. The position covers security-focused responsibilities and customer-facing support, with a regular Sunday–Tuesday schedule and an

Qualifications

• Industry certification(s) preferred (such as CCNA, CompTIA A+ or Network+).
• Associate degree in a technical discipline or technical equivalent work experience.
• Previous exposure to or experience in an IT environment.
• Previous customer-service work experience.
• Must always be professional and patient in a client-facing role.
• Excellent written and verbal communication skills.
• Strong analytical and independent problem-solving skills.
• Ability to prioritize and manage multiple responsibilities that are time-sensitive.
• Willingness and ability to learn quickly.
• Must pass pre-employment screens.

Responsibilities

• Handle Tier 1 tickets and daily shift tasks.
• Follow security protocols for client access in the data center.
• Enforce security requirements as needed.
• Follow shipping and receiving procedures for secure transport.
• Cover front desk phone and conduct security checks.
• Process client and employee technical requests via phone, email, or in person.
• Log all requests and activities in the ticketing system.

Skills

IT career passion

Communication skills

Analytical thinking

Time management

Willingness to learn

Customer-service experience

Professional demeanor

Education

Associate degree in technical discipline or technical equivalent work experience

CCNA

CompTIA A+ or Network+

Job description

Expedient is hiring an entry-level IT Support Associate in our Pittsburgh, PA data center. The role offers fully paid training and industry certifications, with hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix, and infrastructure.

Join the Operations Support Center team for a fast-track learning, promotion, and career growth. The position covers security-focused responsibilities and customer-facing support, with a regular Sunday–Tuesday schedule and an