Data Center IT Support — Training & Certifications

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Hybrid work model

Paid parking

Tuition reimbursement

Generous PTO

Job summary

Expedient is hiring an entry-level IT Support Associate in our Pittsburgh, PA data center. The role offers fully paid training and certification opportunities, with hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix, and infrastructure.

The position emphasizes on-the-job learning, client service, and adherence to security protocols, with a shift schedule and an additional bonus after training completion. On-site presence is required.

Qualifications

• Experience in IT or technology through self-study, tech school or work experience.
• On-the-job training covers technology and business of Expedient.
• Strong communication and customer-service focus.

Responsibilities

• Handle Tier 1 tickets and daily shift tasks.
• Follow security protocols for data center access requests.
• Enforce security measures when required and manage shipments.
• Answer front desk calls and perform physical and virtual security checks.
• Log requests in ticketing system and document important details.
• Prioritize client and employee technical requests by phone, email, or in person.

Skills

IT experience

Customer service

Professional and patient

Written and verbal communication

Analytical and problem solving

Learn quickly

Education

Associate degree in a technical discipline or technical equivalent work experience

Tools

CCNA

CompTIA A+

Network+

Job description

Expedient is hiring an entry-level IT Support Associate in our Pittsburgh, PA data center. The role offers fully paid training and certification opportunities, with hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix, and infrastructure.

The position emphasizes on-the-job learning, client service, and adherence to security protocols, with a shift schedule and an additional bonus after training completion. On-site presence is required.