Onsite IT Support Tech - Tier 1 (Factory IT, Mon-Fri)

Aegis Worldwide; Fountaintown (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

A manufacturing company in Fountaintown, IN is seeking a Tier 1 IT Technician to handle IT support in a fast-paced environment. The role involves troubleshooting hardware and software, supporting users with Windows and Office 365, and maintaining network systems. Ideal candidates should have an Associate’s degree in IT or Computer Science and experience in an IT support role. Competitive salary and full benefits are offered.

Qualifications

• 1-2 years of IT support experience in a Microsoft environment.
• Strong troubleshooting skills for hardware, software, and networks.
• Excellent communication skills for non-technical users.

Responsibilities

• Serve as the first point of contact for IT issues.
• Troubleshoot hardware, software, and network-related issues.
• Collaborate with IT teams to resolve escalated issues.

Skills

Troubleshooting hardware

Microsoft applications support

Customer service

Networking basics

Education

Associate’s degree in IT or Computer Science

Tools

Windows OS

Office 365

TCP/IP

DHCP

DNS

Job description

A manufacturing company in Fountaintown, IN is seeking a Tier 1 IT Technician to handle IT support in a fast-paced environment. The role involves troubleshooting hardware and software, supporting users with Windows and Office 365, and maintaining network systems. Ideal candidates should have an Associate’s degree in IT or Computer Science and experience in an IT support role. Competitive salary and full benefits are offered.