Data Center IT Support — Training & Certs Included

Expedient; Carmel (IN); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Three weeks paid time off

Birthday off

Hybrid work model

Health, dental and vision insurance

401(k) with match

Job summary

Expedient in Carmel, Indiana is hiring an entry-level IT Support Associate to join the Operations Support Center. You will receive fully paid training and hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix, and infrastructure.

This on-site role emphasizes security, customer service, and rapid learning, with a 12-hour shift pattern, a Thursday-Saturday schedule (with Wednesdays alternate), and a salary range of $37,000–$43,000 per year.

Qualifications

• Associate degree in a technical discipline or technical equivalent work experience.
• Industry certifications such as CCNA, CompTIA A+ or Network+ preferred.
• Experience in IT environment and customer service.
• Excellent written and verbal communication; professional and patient in client-facing role.
• Ability to learn quickly and handle multiple time-sensitive tasks.
• Must pass pre-employment screens.

Responsibilities

• Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests.
• Follow security protocols for client access in the data center.
• Enforce security protocols when required.
• Follow shipping/receiving procedures for secure transport of materials.
• Cover front desk phone and perform security checks.
• Process and prioritize client and employee technical requests.
• Log all requests in the ticketing system and document special requests.

Skills

IT career passion

Excellent communication

Customer-service experience

Analytical & problem-solving

Time management

Willingness to learn quickly

Pre-employment screening

IT experience

Education

Associate degree in technical discipline or equivalent work experience

Job description

Expedient in Carmel, Indiana is hiring an entry-level IT Support Associate to join the Operations Support Center. You will receive fully paid training and hands-on experience across virtualization, networking, data protection, Windows, Linux/Unix, and infrastructure.

This on-site role emphasizes security, customer service, and rapid learning, with a 12-hour shift pattern, a Thursday-Saturday schedule (with Wednesdays alternate), and a salary range of $37,000–$43,000 per year.