On-Site IT Support Analyst - Windows/Mac

Rocky Brands, Inc.; Nelsonville (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Rocky Brands, Inc. is seeking an IT Support Analyst to join our on-site team. The role covers end-user support, software and hardware installations, incident triage, and knowledge base maintenance.

The ideal candidate has at least 2 years in IT support, proficiency with Windows and Mac, Microsoft Office, TCP/IP and VPN, and the ability to learn new systems quickly. On-site work and on-call rotation are required.

Qualifications

• High School Diploma or equivalent required; an associate degree is preferred.
• At least 2 years of professional IT support experience.
• IT skills include Microsoft Office, Windows, Mac, TCP/IP and VPN.
• Ability to communicate technical information to non-technical personnel.
• Must be self-driven.
• Physical requirements include ability to lift up to 50 pounds.

Responsibilities

• Administer end-user workstations and support end-user activities (Windows/Mac).
• Enter, track, resolve, triage, and elevate incidents in the ITSM system.
• Onboarding/offboarding users and maintaining confidentiality.
• Troubleshoot networks, systems, and applications to identify issues and implement solutions.
• Provide second-level support to IT technicians and create knowledge base articles.
• Perform software installations and upgrades and assist with hardware upgrades.

Skills

Verbal communication

Written communication

Self-motivated

Ability to learn new systems

Education

High School Diploma or equivalent

Associate’s degree in a related field

Tools

Microsoft Office

Windows

Mac OS

TCP/IP

VPN

Job description

Rocky Brands, Inc. is seeking an IT Support Analyst to join our on-site team. The role covers end-user support, software and hardware installations, incident triage, and knowledge base maintenance.

The ideal candidate has at least 2 years in IT support, proficiency with Windows and Mac, Microsoft Office, TCP/IP and VPN, and the ability to learn new systems quickly. On-site work and on-call rotation are required.