On-Site IT Support Analyst – End-User & Systems

Rocky Brands Career Opportunities; Nelsonville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Rocky Brands is seeking an IT Support Analyst to provide on-site end-user support and system maintenance at our facility in Ohio. The role includes advising on hardware upgrades, software installations, and incident resolution to keep workstations and networks running smoothly.

The ideal candidate will have 2+ years in IT support, strong communication skills, and the ability to learn new systems quickly. On-call rotation and mobility maintenance are part of the responsibilities.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• Minimum 2 years of professional IT support experience.
• Proficient with Microsoft Office, Windows and macOS; familiarity with TCP/IP and VPN.
• Ability to explain technical information to non-technical users.
• Strong communication and self-motivation.

Responsibilities

• Administer end-user workstations and support end-user activities (Windows/Mac).
• Enter, track, resolve, triage incidents in ITSM system.
• Onboarding/off boarding users.
• Maintain confidentiality of information on the network.
• Investigate user problems and determine solutions.
• Provide second-level support for IT Support Technicians.
• Create and update IT knowledge base articles.
• Troubleshoot networks, systems, and applications.
• Perform software and application installations and upgrades.
• On-call rotation and mobility maintenance.
• Equipment tracking and prioritization of resources.

Skills

Strong communication

Self-driven

Ability to learn

Education

High School Diploma or equivalent

Associate’s degree in IT or related field (preferred)

Tools

Microsoft Office

Windows

macOS

TCP/IP

VPN

Job description

Rocky Brands is seeking an IT Support Analyst to provide on-site end-user support and system maintenance at our facility in Ohio. The role includes advising on hardware upgrades, software installations, and incident resolution to keep workstations and networks running smoothly.

The ideal candidate will have 2+ years in IT support, strong communication skills, and the ability to learn new systems quickly. On-call rotation and mobility maintenance are part of the responsibilities.